0
1.4.1
Australia, Zurich, Yokohama, Xanadu
Standalone Application
Conversational Appointment Booking enables customers to manage appointments through the ServiceNow Virtual Agent using native chat capabilities. Virtual Agent topics are provided to support Customer Service Management Walk-up appointments.
- Enables authenticated customers to schedule, reschedule, or cancel appointments using the Virtual Agent application over ServiceNow native chat or the Engagement Messenger application.
- Enables agents to use Conversation Autopilot and invoke appointment scheduling, rescheduling, and cancellation topics by delegating part of the conversation to a Virtual Agent.
- Enables admins to use the Appointment Booking Rich Control in a Virtual Agent topic.
Fixed: Internal security fixes as part of security directive.
- Ensure the following plugins are installed and active on your instance:
- Glide Virtual Agent (com.glide.cs.chatbot)
- Appointment Booking (com.snc.appointment_booking)
- NLU Workbench (com.snc.nlu_studio)
- Studio (com.glide.dev-studio)
- Conversational Appointment Booking Components (Store app) (sn_va_appt_sch_nac)
- Optional plugin: This plugin provides the topics and topic blocks for the CSM Walk-up use case:
- Walk-Up for CSM (com.snc.walkup_for_csm)