0
10.0.3
Australia, Zurich, Yokohama, Xanadu Patch 10, Xanadu
Standalone Application
The ServiceNow® Legal Request Management application, included with Legal Service Delivery, provides a structured legal intake process through configurable forms and workflows, driven by the centralized self-service Employee Center. The solution helps identify, assess, and route requests to legal team members on behalf of the business, ensuring that all parties remain informed throughout the process.
- Configurable intake forms for different types of legal workflow requests.
- Automated routing is based on defined rules and SLAs.
- Legal Knowledge Base for employees looking for common legal help and policies, and for the legal department to ensure standard legal processes are being followed.
- Reports and dashboards to monitor and track legal demand and service delivery trends.
- Out-of-the-box taxonomy is included with the Employee Center.
- Integration with cloud document storage services like Box, OneDrive, Google Drive, and iManage to store and link legal request documents.
- Catalog Builder for the creation and deployment of simple legal intake forms and routing rules.
- New
- Attorney Client Privilege enables legal fulfiller to designate legal requests as privileged and confidential. Attorney Client Privilege restricts access to authorized stakeholders, marks communications with confidentiality banners, and maintains a document audit trail to help you protect sensitive legal communications.
- Changed
- Fixed
- Unnecessary error message does not appear while submitting the contract request using the service portal.
- Folders are automatically created for SharePoint and Google Drive external storage integration even for non-admin users when a legal matter is initiated.
- Legal request notification emails now display the correct comment even when multiple comments are added in quick succession.
- Removed
Legal Request Management is the core application of Legal Service Delivery.
Permissions and roles:
Role required to install the app: System admin (admin)
Required plugins:
- Workspace Core (com.workspace_core)
- Planned Task_v2 (com.snc.planned_task_v2)
Required apps:
- Employee Center - 33.0.3 (sn_ex_sp)
Optional applications:
- Employee Center 23.0.5 (com.snc.employee_center)
- Employee experience taxonomy 22.0.3 (com.snc.emp_content_taxonomy)
- Employee Center Pro 23.0.2 (com.snc.employee_center_pro)