The purpose of this application is to electronically manage assets assigned to organization employees by enabling users to verify their assigned assets and by enabling the Assets Team to track organization assets by user, location and department. The application has been designed to simplify your organization’s assets management and the related tedious work involved in it.
The application offers a user-friendly interface on portal for Assets Team as well as individual users with a personalized view of their assigned assets.
The purpose of the Asset Management mobile applications is to extend the web based store application 'My Assets Validation' and provide flexibility for regular users and asset team members to use features from the main application in the mobile app.
1. ‘Assets Audit’ page is dedicated for the Assets Team and it enables them to track and manage organization’s assets
2. ‘Disputed Assets’ page is dedicated for the Assets Team and it enables them to track disputes submitted by users
3. ‘My Assets’ page is a personalized employee view which enables users to certify or dispute assets assigned to them.
4. 'Asset Validation Kick Off '- Allows Asset Team to initiate asset validation in their organization. The kick off sends an email requiring users to verify their assigned assets in the portal and it can be performed by groups, departments, locations or all across the organization.
5. Application Properties - Allow Asset Team or application admin to set application properties such as:
- Select the Assignment Group that asset incidents will be routed to when assets are disputed or additional assets are reported
- Specify the Certification Due Date to define the Asset Validation cycle
- Specify the point of contact email address that will be displayed in email notifications sent from portal pages
- Check the Reset Validation state checkbox to require users to validate their assigned assets every time an asset is assigned to another user.
- Resolve incident when a disputed asset has been certified by the asset team (new feature in v1.0.5)
6. Assets Validation (mobile app) is available and integrated on the ServiceNow Now Mobile app (for end users). Enables users to view their own assigned assets and verify or dispute them using the mobile phone.
7. Asset Management (mobile app) is available on the ServiceNow Agent (for Asset Team members). Enables you to scan asset tags using your mobile device’s camera and search for assets using the advanced search filter. Now you can easily locate and edit assets using your mobile phone.
TThe application offers a user-friendly portal experience for both end users and the Assets Team, along with a personalized view for individual users to manage and validate their assigned assets.
Through a user-friendly interface, end users can:
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Certify or dispute assets assigned to them
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Report additional devices not currently listed in their profile
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View a personalized asset list with clear validation status and due dates
Through a user-friendly interface, the Assets Team can:
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View all assets in one convenient portal page
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Filter assets by asset tag, assigned to, model category, model, serial number, state, certified state, date, and more
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Easily verify or dispute assets
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Contact employees directly from the portal page for follow-up questions
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View the last certified date and whether the verification date has expired
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Launch an Asset Validation Kickoff to initiate validation campaigns across the organization
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View a list of all asset certification history from UI16
Asset Audit for Location / Stockroom (New)
The application also supports asset audits for locations and stockrooms, enabling the Assets Team to validate inventory beyond user-assigned devices.
Through the Asset Audit capability, the Assets Team can:
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Initiate location-based or stockroom-based audit campaigns
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Audit assets by location, stockroom, asset tag, model, serial number, and state
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Use search and/or scanning (asset tag / serial number) to quickly validate assets during audits
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Mark assets as:
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Present / Verified
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Missing
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Disputed
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Found in wrong location/stockroom
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Identify untracked or incorrectly placed equipment during audits
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Reconcile audit findings with asset records and update inventory status accordingly
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Track audit history and results for compliance and reporting purposes
Data Quality, Compliance, and Operational Benefits
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Update asset records in the Asset table and the CMDB to maintain accurate, complete, and standardized data
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Identify missing IT equipment
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Identify lost or stolen assets and initiate the Lost and Stolen process as needed
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Improve audit readiness and inventory accuracy across both assigned assets and stockroom/location inventory