0
1.6.0
Yokohama, Xanadu, Washington DC, Vancouver
Get instant access to frequently performed activities with Field Service Virtual Agent Conversations - an automated, conversational chatbot that understands natural human language. Field Service Virtual Agent Conversations provides field service workers the capability to act upon upcoming tasks, pick nearby tasks, and debrief tasks.
Field Service Virtual Agent Conversations includes predefined topic conversations designed to help your field service agents complete common day-to-day tasks. Field service workers will be able to view their upcoming tasks, find tasks near to their current location, and debrief tasks that they worked on. They can perform actions such as self assignment, accept task, reject task, and other task actions during their conversation with the chatbot.
- Changed
- Replaced the existing API to get SM Config properties with newer version which allows Field Service application to have multiple SM Configs.
- Ensure the following plugins are installed and active on your instance:
- Field Service Management
- Field Service NLU Model for Virtual Agent Conversations
- Glide Virtual Agent