Integrate with Hatch, a cloud-based platform for digitally connected, real-time supply chain visibility and management.
Stop Guessing. Start Planning.
With AHEAD Hatch + ServiceNow, your IT operations team will have visibility into exactly what is in-bound
from Day 0 and exactly what is in-stock from Day 1.
The AHEAD Hatch ServiceNow data integration empowers organizations to better manage their assets by providing a trusted data source for asset and configuration data from the very beginning of the Asset lifecycle. Asset data typically hard to collate and load into ServiceNow is provided from a single integration to AHEAD Hatch, such as Asset-related purchase order and contract data. This creates a single source of record for your assets with Procurement, Shipping & Warranty information from Hatch, coupled with Ham Pro and Discovery data sets from ServiceNow.
To summarize, the AHEAD Hatch integration with ServiceNow will provide the following in the ServiceNow Asset Management module:
- Improved Asset Management Data set and accuracy
- Direct Asset Contract data population
- Warranty dates
- Configuration data, enabling accurate capacity planning.
- Accurate purchase order details with related assets
- Automated status update for inventory on order, received, & in stock.
- Multi-vendor shipment tracking
- Shipment tracking numbers
- Accurate Renewal data
Integrate with AHEAD Hatch, a cloud-based platform for digitally connected, real-time supply chain visibility and management.
- Improved Asset Management Data set and accuracy
- Direct Asset Contract data population
- Warranty dates
- Configuration data, enabling accurate capacity planning.
- Accurate purchase order details with related assets
- Automated status update for inventory on order, received, & in stock.
- Multi-vendor shipment tracking
- Shipment tracking numbers
- Accurate Renewal data
New Features
- IMPORTANT! Hatch Sites Data Lookup table has been migrated to a new table that is no longer an application file!
- Migration should be automatic, no action is required.
- Added support for Multiple Simultaneous hatch connections.
- Enabling easy setup and configuration!
- If you are currently connecting to multiple hatch tenants, please contact support to help you migrate to the new setup.
- Upgraded Data Sources to support Multiple Simultaneous connections along with other improvements and fixed. If you have modified these, you will need to revert them to baseline.
Fixes
- Fixed issue where Hardware model category was being duplicated.
Required plugins and products
· Procurement
· IntegrationHub ETL CMDB (from ServiceNow Store)
· Integrations Commons for CMDB (from ServiceNow Store)
· CMDB CI Class Model (from ServiceNow Store)
· ServiceNow IntegrationHub Action Step – REST [com.glide.hub.action_step.rest]