0
3.1.0
Australia, Zurich, Yokohama, Xanadu
Standalone Application
This application provides the content required for managing card disputes as per Mastercard. The application provides a questionnaire for intake of dispute-related information under various dispute categories as per Mastercard guidelines. Embed auto-updated rules in your disputes process.
- Provides questionnaire for intake of disputes as per Mastercard guidelines
- Run chargeback eligibility rules based on the Mastercard Chargeback Guide
- New:
- Added L1 & L2 questions for RC 4808 Stand-in or X-Code Approval after Issuer Decline.
- Added Mastercard Chargeback eligibility rules for RC 4834 - Cash was not properly provided.
- Added L1 & L2 questions for RC 4834 - Cash was not properly provided from either a Purchase with Cash Back transaction or a Cash Back transaction without an Accompanying Purchase.
- Changed:
- Updated Mastercard 4834 chargeback eligibility conditions for TAD.
- Updated L2 questionnaire mapping logic for Mastercard chargeback reason codes 4870/4871 based on card possession status.
- Updated L1 & L2 decision table for the below Mastercard chargeback reason codes based on transactional data fields 'Response Code' and 'Processing Code'.
- RC 4808
- RC 4834
- Updated 4834 Cash not properly provided from cash-back purchase or cash-back only transaction DT and Subflow Names.
- Fixed:
- Fixed missing RC 4834 prefix to an existing reason code message.
- Fixed chargeback eligibility logic for the Yes case in the relevant subflows.
- Permissions and roles:
- System administrator (admin) is required for the installation