Brazil, Australia, Zurich
Standalone Application
The ServiceNow Financial Services Operations Integration with Mastercard offers a streamlined and efficient solution for financial institutions to manage Mastercard disputes. By integrating with Mastercard's spoke actions, the application facilitates key dispute lifecycle events, including transaction search, chargeback creation, pre-arbitration, arbitration, and fraud reporting. This framework supports various dispute resolution use cases within ServiceNow, with out-of-the-box sub-flows for core integrations and the flexibility to extend the integration layer for custom business needs. The application's adapter layer simplifies the connection to dispute workflows, enabling effective and efficient dispute resolution.
- Manage dispute lifecycle with events like claim creation, initiate chargeback, submit pre-arbitration/arbitration among others
- Provide data model elements to capture the information used at subflows
- Changed
- Service level agreements (SLAs) for Mastercard contracts now follow the FSO 24/7 schedule, so response and resolution timers run around the clock.
Not applicable for this application version. For more information, please see
Application Runtime Policy
Permissions and roles:
- System administrator (admin) role is needed for the installation