Brazil, Australia, Zurich, Yokohama
Standalone Application
Order Management is a dynamic catalog-based system that captures, enhances, and oversees the complete lifecycle of product and service orders. It efficiently handles order orchestration, data enrichment, and decomposition to ensure accurate and timely fulfillment.
- Define products, underlying services, and the relationships between them
- Create offerings for these products and services and market them to customers
- Capture and enrich new orders received through channels which include eBonding (pre-San Diego), Service Bridge (post-San Diego), and the Product Order Open API
- Decompose orders into the appropriate product, service, and resource orders and order tasks required to fulfill those orders
- Manage and orchestrate service orders received from external customer order management systems
- Manage and dynamically compensate for changes received when a customer or service order is in flight
- Identify order fallout and automatically route fallout tasks to the appropriate team to investigate and diagnose
- Define catalog rules that dictate how order characteristics are propagated and transformed during order fulfillment
- Includes demo data to demonstrate order intake and fulfillment for enterprise mobility products
This release contains minor defect fixes.
Not applicable for this application version. For more information, please see
Application Runtime Policy
Requires the following applications:
- Product Catalog Advanced
- Product Inventory Advanced
- Telecommunications, Media and Technology Core
- Compatibility Management
- Configurable Workspace for Order Management
- Customer Service Install Base
- Customer Service Case Action Status
- Data model for Order Management
- CMDB CI Class Models
- Fallout management
- Attribute propagation