Automatically classify, route, and prioritize HR cases directly from Interactive Voice Response (IVR) interactions
Add recordings and transcripts directly in the case for reference and customer support
Receive status updates and additional information to existing cases directly from phone interactions
Create HR cases directly from IVR interaction
Store recordings and transcripts directly in the case
Get status updates and additional information to existing cases over phone interactions
Call employees for case related interactions and store the same in the case
What's New:
Create HR cases directly from IVR interaction
Store recordings and transcripts directly in the case
Get status updates and additional information to existing cases over phone interactions
Call employees for case related interactions and store the same in the case
- ServiceNow Voice
- HR Agent Workspace