The “BlueVoyant Integration” App enables BlueVoyant clients who have purchased a ServiceNow integration as part of BlueVoyant’s Core: MDR (Managed Detection & Response) services to integrate their own ticketing systems with BlueVoyant’s ServiceNow instance for managing incidents that have been investigated and escalated by BlueVoyant.
About BlueVoyant
BlueVoyant converges internal and external cyber defense capabilities into an outcomes-based, cloud-native platform called BlueVoyant Elements™. Elements continuously monitors your network, endpoints, attack surface, and supply chain as well as the open, deep, and dark web for vulnerabilities, risks, and threats; and takes action to protect your business, leveraging both machine learning-driven automation and human-led expertise. Elements can be deployed as independent solutions or together as a full-spectrum cyber defense platform. BlueVoyant’s approach to cyber defense revolves around three key pillars — technology, telemetry, and talent — that deliver rock-solid cyber defense capabilities to more than 700 customers across the globe.
- Bi-directional integration between BlueVoyant and ServiceNow ITSM.
- The BlueVoyant Analyst can create ITSM Incidents from BlueVoyant Cases using the "Create Incident" button available.
The BlueVoyant integration now supports both Pull from client instance and Push from BlueVoyant to client mechanisms.
- Added new field called 'source account name' on BLU to show which account created the record (whether parent or child account)
- Enabled parent/child account support
- Removed default mapped fields that are not passed over by BlueVoyant to the BLU (ex: assigned to, assignment group) so that customers can use these fields without being overwritten
- Added delta functionality to GET job to only pull records updated since last job run
- Added new property to the BlueVoyant Integration page to easily activate/deactivate the scheduled job to GET cases
- Incident Plugin
- Custom Tables Platform License (please see Dependencies and Licensing Requirements)