Brazil, Australia Patch 4, Australia, Zurich Patch 12, Zurich, Yokohama
Integration
Enable end users to create and manage ServiceNow requests, receive notifications, and engage with ServiceNow Otto and live agents through SMS.
- Enable end users to engage with ServiceNow Otto and live agents from within an SMS messaging app.
- Send timely notifications to update users on request status and changes to ServiceNow data changes.
- NEW
- Introducing LLM conversations with Conversational SMS Integration with Twilio
- Leverage the power of Now Assist Virtual Agent and synthesized response generation to enrich the end user experience
- Introducing LLM conversations with Conversational SMS Integration with Twilio
Not applicable for this application version. For more information, please see
Application Runtime Policy
Basic Setup
- Minimum requirement: Virtual Agent Lite (com.glide.cs.chatbot.lite)
- Advanced capabilities: Virtual Agent (com.glide.cs.chatbot)
Role required:
- virtual_agent_admin and external_app_install_admin or admin