Serenity is a recognized leader in EHS ServiceNow software solutions. We take pride in offering a ready-to-use, AI-powered EHS platform that empowers organizations to simplify and optimize their EHS processes within the ServiceNow ecosystem. Our platform is designed to streamline operations, proactively address risks, and enhance workplace safety.
At Serenity, we envision a world where every organization, regardless of its size or industry, can achieve the highest standards of safety, compliance, and operational excellence. We believe that by providing intuitive and robust EHS solutions, we can contribute to a safer, healthier, and more sustainable future for businesses and communities alike.
Serenity-Core serves as the foundational backbone for the Serenity product suite, a collection of ready-to-use, AI-powered Environmental, Health, and Safety (EHS) applications, including:
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EHS Incident: For effective incident management and resolution.
- Investigation and Action Management: Efficiently conduct investigations and manage resulting actions.
- Inspection & Audit: Streamlining inspection and audit processes with precision.
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Operational Risk: Identifying, assessing, and mitigating operational risks.
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Operational Compliance: Ensuring continuous compliance with evolving regulations.
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Occupational Health: Promoting employee well-being and health management.
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Serenity AI Co-Pilot: Harnessing the power of artificial intelligence to enhance EHS operations.
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Permit Management: Manage permit details and schedule reoccurring compliance activities related to permits.
We are at the forefront of EHS technology, continuously innovating to provide our customers with the best tools to meet their evolving needs.
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Simplicity: Our user-centric design ensures that our solutions are easy to implement and use, reducing the learning curve for your teams.
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Compliance: We keep you up-to-date with the latest regulations and standards, helping you maintain a strong compliance posture.
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Safety: We are passionate about safety. Our solutions are built to create a culture of safety within your organization.
- Configuration: We understand that every organization is unique. Our solutions are highly configurable to fit your specific requirements.
Investigations:
- Investigate incidents and issues.
- Create investigation plans.
- Compile evidence for review.
- Perform root cause analysis.
- Issue findings and actions for future prevention
Findings Management:
- Track and manage findings from incidents and inspections.
- Assign corrective actions.
- Monitor progress and completion.
- Report on findings.
- Identify areas for improvement.
Corrective and Preventive Actions Management:
- Track and manage corrective and preventive actions.
- Assign actions.
- Monitor progress and completion.
- Report on actions.
- Identify areas for improvement.
Risk Assessments:
- Evaluate and quantify risks and hazards.
- Assess severity and likelihood.
- Rate the effectiveness of controls.
- Facilitate informed decision-making.
- Cultivate a safer and more compliant work environment.
Operational Compliance:
- Ensure adherence to industry regulations and standards.
- Automate compliance checks and reporting.
- Maintain a complete audit trail for compliance activities.
- Generate compliance reports and documentation.
- Facilitate timely responses to compliance violations.
- Streamline compliance communication and collaboration.
- Monitor compliance KPIs and performance metrics.
Risk Management Enhancements
- Step-Based Risk Assessments
- New template property enables step-based assessments
- Users can identify all steps in a process (e.g., job steps in a JHA)
- Hazards can be tied directly to the specific step where they occur
- Streamlined Experience
- Updated the risk assessment task page to reduce the number of save buttons.
- Replaced with logic to automatically save changes as users change focus.
- Dedicated Findings & Actions Tab
- Redesigned the recommendations tab, making it easier to review and manage all findings and corrective/preventive actions identified during risk assessments.
Application Settings Page
- Introduced a new page to the Serenity workspace allowing application admins to adjust common configurations without having to leave the workspace.
Bug Fixes
- Compliance Calendar fails when selecting weekly timeline view
- Able to submit OpCom task with invalid start / due date values
- Modal viewports on SEHS Record Collection style issues
- Timeline event created when Fishbone methodology is selected
- Query ACL Security Attribute fixes
- Random error when opening incident and activity stream fails to load.
- Report Designer: Error empty state displays when no reports exist
- Out of Box Cross Scope Needed: SNCAPICallWrapper
- Clicking "Start now" btn in an OpCom initiative doesn't open the task unless the page is refreshed
- Error creating daily schedules on a different timezone
- Task Closure - Duplicate Attachments (Web)
- Serenity Activity Stream Collection lack dynamic configuration
- User is able to create Contributing factor (Causes) without description
- Investigation - Users can see delete button on witness statements, even when ACLs do not permit delete
- Missing out of box cross scope from Core for sc_cat_item_producer
- Improve error handling on the report template section
- Group member query broken in group SRP
- Navigating between Risk Template and Initiative Dashboard throws error
- Document Template names must be unique across all PDF and HTML records.
- Close assessment modal - required fields not showing as required
- Risk reduction value of 100% fails to set risk level
Requires Xanadu release of ServiceNow or newer.
Refer to documentation for the required list of necessary plugin dependencies.