Serenity is a recognized leader in EHS ServiceNow software solutions. We take pride in offering a ready-to-use, AI-powered EHS platform that empowers organizations to simplify and optimize their EHS processes within the ServiceNow ecosystem. Our platform is designed to streamline operations, proactively address risks, and enhance workplace safety.
At Serenity, we envision a world where every organization, regardless of its size or industry, can achieve the highest standards of safety, compliance, and operational excellence. We believe that by providing intuitive and robust EHS solutions, we can contribute to a safer, healthier, and more sustainable future for businesses and communities alike.
Serenity-Core serves as the foundational backbone for the Serenity product suite, a collection of ready-to-use, AI-powered Environmental, Health, and Safety (EHS) applications, including:
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EHS Incident: For effective incident management and resolution.
- Investigation and Action Management: Efficiently conduct investigations and manage resulting actions.
- Inspection & Audit: Streamlining inspection and audit processes with precision.
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Operational Risk: Identifying, assessing, and mitigating operational risks.
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Operational Compliance: Ensuring continuous compliance with evolving regulations.
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Occupational Health: Promoting employee well-being and health management.
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Serenity AI Co-Pilot: Harnessing the power of artificial intelligence to enhance EHS operations.
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Permit Management: Manage permit details and schedule reoccurring compliance activities related to permits.
We are at the forefront of EHS technology, continuously innovating to provide our customers with the best tools to meet their evolving needs.
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Simplicity: Our user-centric design ensures that our solutions are easy to implement and use, reducing the learning curve for your teams.
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Compliance: We keep you up-to-date with the latest regulations and standards, helping you maintain a strong compliance posture.
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Safety: We are passionate about safety. Our solutions are built to create a culture of safety within your organization.
- Configuration: We understand that every organization is unique. Our solutions are highly configurable to fit your specific requirements.
Investigations:
- Investigate incidents and issues.
- Create investigation plans.
- Compile evidence for review.
- Perform root cause analysis.
- Issue findings and actions for future prevention
Findings Management:
- Track and manage findings from incidents and inspections.
- Assign corrective actions.
- Monitor progress and completion.
- Report on findings.
- Identify areas for improvement.
Corrective and Preventive Actions Management:
- Track and manage corrective and preventive actions.
- Assign actions.
- Monitor progress and completion.
- Report on actions.
- Identify areas for improvement.
Risk Assessments:
- Evaluate and quantify risks and hazards.
- Assess severity and likelihood.
- Rate the effectiveness of controls.
- Facilitate informed decision-making.
- Cultivate a safer and more compliant work environment.
Operational Compliance:
- Ensure adherence to industry regulations and standards.
- Automate compliance checks and reporting.
- Maintain a complete audit trail for compliance activities.
- Generate compliance reports and documentation.
- Facilitate timely responses to compliance violations.
- Streamline compliance communication and collaboration.
- Monitor compliance KPIs and performance metrics.
Risk Management Enhancements
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Added support for 3 factor (severity, exposure, and likelihood) based risk scoring.
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Added support for multiple risk formulas.
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Severity + Likelihood
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Severity x Likelihood
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Severity + Exposure + Likelihood
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Severity x Exposure x Likelihood
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Added support for configurable risk matrices on risk assessment templates
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Added support for configurable severity, exposure, and likelihood choice options with short descriptions and additional help text.
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Added support to configure choice options on control assessments.
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Added support for control scoring.
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Added support for a calculated residual risk scoring using % risk reduction value.
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Added option to pre-populate assessments with template hazards.
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Added option to allow multiple instances of the same hazard on an assessment.
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Added ability to request a review before closing risk assessments.
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Added ability to restrict a risk template’s applicability to specific entity classes.
Investigation Enhancements
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Added support for fishbone methodology for root cause analysis.
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Added AI recommendations for root cause analysis.
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Added ability to create findings directly from the root cause analysis experience.
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Updated recommendations tab to enable assignment of child actions to findings.
Serenity Mobile
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Added support for offline mode
Other Enhancements & Bug fixes
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Consolidated EHS homepage and Employee Homepage into a single page.
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Updated EHS homepage to enable configuration of specific components without impacting upgradeability of the entire page.
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Added a section to the EHS homepage to dynamically query for and display record producers.
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Added ability to request a review before closing a finding.
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Updated establishment center with a new experience for entering timecard entry totals at each site.
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Added monthly PA indicators to streamline data collection and improve trending on data visualizations.
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Fixed issue causing some users to experience “server error” while viewing risk center and findings and action center pages.
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Fixed issue on schedule experience causing fields to appear when they should not be displayed.
Requires Washington DC release of ServiceNow or newer.