Employers that are bringing employees back on-site after working from home can leverage ServiceNow to help coordinate activities to get both their workforce and their workplace ready. Organizations may also need to transition through process changes, deploy new employee experiences at scale knowing these will evolve through data monitoring and feedback collection, and leverage those insights for enhancements.
This Employee Experience Pack provides pre-configured process flows, activities, targeted and automated communications, and other configured content that can be adapted to:
- Keep your task force organized while planning the Return to Workplace strategy.
- Understand the needs of employees and tailor their transition experience accordingly.
- Coordinate cross-departmental efforts to track the readiness to reopen a location.
- Automate employee workflows and communication during this transition.
- Enable self-help through employees' channel of choice.
Also available is a Solution Playbook document to offer considerations for using the ServiceNow HRSD product capabilities such as those leveraged in this experience pack when creating your return to the workplace plan. To get the Solution Playbook, please download the PDF in the Related Files section of this page. (Note that you will need to be logged in.) For installation guidelines, please review the Release Notes section below.
Note: the entitlements, prerequisites, and release compatibility for this pack vary by version. Please select the version dropdown menu below to view the entitlement requirements in the release notes. Check the compatibility by version on the right side of this page. Click the follow project button at the top of this page to get updates, including new versions with enhancements.
**The most recent version of this Employee Experience Pack with integrations to the Workplace Safety apps is available in the free Enterprise Employee Experience Pack application listed under applications in this Store.**
** Support is available on the ServiceNow community linked under "Supporting Links and Docs" on the right side of this page. **
Please note that version 3.1.1 of this Experience Pack has been updated to function with Vancouver from the pack designed for San Diego.
Included content details:
- Lifecycle Event for Employee Return to Workplace, including HR Service, HR Template, Record Producer, and Case Creation Service Configuration.
- 5 Activity Sets:
- Notify Employees
- Get Ready to Return
- Final Prep
- Back at the workplace
- Follow Up
- 7 Activities for the Employee Return to Workplace Lifecycle Event
- Employee Form with data mapping to target subsequent activities
- HR Task for HR to review employee concerns
- Fulfiller Activity for Facilities to reactivate badge and parking pass
- URL Task for the employee to review updated policies
- Checklist task for packing reminder to the employee before return
- Mark when complete task to return borrowed assets to IT
- Survey task to the employee to give feedback on the process
- 5 Activity Sets:
- Lifecycle Event for the employee's Return to Workplace Location Readiness, including HR Service, HR Template, Record Producer, and Case Creation Service Configuration.
- 4 Activity Sets:
- Task Force Initiation
- Update space and equipment
- Final Readiness Check
- Location Reopens
- 9 Activities for the employee's Return to Workplace Location Readiness Lifecycle Event
- Mark when complete task to schedule location team training
- Checklist task to order additional supplies for the supply room
- Mark when complete task to install protective materials & equipment in common areas
- Catalog Item to test devices in common areas
- Checklist task to request sanitation services
- Mark when complete task to schedule a safety inspection
- HR Task to create communication materials for specific location needs
- HR Service for Go / No Go Decision, including final readiness checklist and approval steps
- Mark when complete task for team standup on the first day back on site
- 4 Activity Sets:
- 1 Campaign Return to Workplace for employee who is returning to the workplace
- Announce and Plan Return bundle
- Welcome back to the workplace bundle
- Audience for users returning to the workplace
- 2 portal banner content items, 1 for each bundle
- 2 Notification email content items, 1 for each bundle
- 1 Survey: Employee Return to Workplace Readiness Feedback
- 1 Visual Task Board: Return to Workplace Taskforce Planning
- 2 standalone Notification Content items
- Employee Readiness Survey Notification email
- Employee returning to workplace sample Notification email
- 4 Knowledge Articles for the HR Knowledge Base
- Company updates about returning to the workplace
- Manager guide to returning to work
- Social distancing and safety tips for common workspaces FAQ
- Workplace Health and Safety Policy FAQ
- 2 standalone Styled Content items for use in portal in lieu of welcome banners:
- Get Ready to Return
- Welcome Back
This experience pack will no longer be updated beyond the Vancouver family release. Follow this Community post link to learn more about what new resources are available, click here.
You must be licensed for HRSD Enterprise to install and apply this Employee Experience Pack. If you get an error message when installing, you may not be entitled to this functionality. Please check with your account team for your specific HRSD product entitlements.