0
5.3.0
Australia, Zurich, Yokohama, Xanadu
Standalone Application
Provides capabilities to optimize clinician time by enabling them to submit service requests from within their electronic medical record (EMR) system and automating and routing such requests to the right teams.
- Manage the service request intake via a dedicated service portal that can be embedded within the EMR system (such as Epic's Hyperdrive)
- Create any type of ServiceNow requests by using the flexible data model of the application
- Enrich ServiceNow requests by automatically fetching configured EMR variables (such as workstation ID, Server, and Patient MRN)
- Fixed:
- The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new “read_only_option” field with granular control levels, including “strict_read_only” and “client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. If you have custom client scripts that modify ServiceNow‑owned read‑only fields using g_form.setValue() or g_form.clearValue(), refer to KB2718122. This article provides additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see Configuring read-only security options.
- If you have the feature administrator role you can now complete tasks that were initially reserved for users with the broader administrator role.
A ServiceNow IT Service Management package previously installed by an administrator.
Role required to install the application: administrator (admin)