Nicus Cost Transparency enables IT, Finance, and business leaders to make smarter technology investment decisions by turning financial insights into action. Built on ServiceNow, it delivers the clarity needed to optimize spend, fund innovation, and align technology with business priorities.

With Nicus Cost Transparency, organizations can:

Establish accurate, fully burdened cost structures for all IT services and applications
Track and compare unit economics, TCO, and benchmarks to identify optimization opportunities
Expose and reduce waste — including underutilized cloud assets and redundant services
Rationalize applications and prioritize investments by quantifying cost, risk, and business value
Enable accurate showback and chargeback to allocate and recover IT costs
Translate operational metrics into financial insights that matter to the business

Nicus Cost Transparency gives enterprises a single, defensible view of technology costs that empowers action — whether reducing technical debt, measuring the ROI of AI investments, or demonstrating IT’s value to the business.

Version 1.1 introduces enhancements to Cost Transparency, including a new Cost Model Management capability that allows decision-based cost models to be configured directly in the application.

Nicus helps ServiceNow customers unlock the full value of technology investments. Our ITFM and TBM solutions empower IT, Finance, and business leaders to optimize spend, improve decisions, and drive better outcomes on ServiceNow and beyond.