The Tier44 EM/8 QS (Quick Scan) application, part of the Tier44 DCIM Datacenter Management solutions for ServiceNow, extends Hardware Asset Management (HAM/HAMPro) by providing a graphical rack elevation view to audit data center assets, showing assets already scanned and assets still requiring to be scanned in a single view.
This allows site technicians to quickly scan racks using barcode scanners connected to the laptop. As these scanners have red markers to point to tags for scanning, the risk of scanning a non-asset tag is much lower compared to the mobile scanner on the phone. The result is a more efficient audit by going click by click from one asset to the next without additional interaction, unless its a tag that is not found or currently located in another location according to the cmdb.
The result of the scan is stored in the Hardware Asset Management tables the same way the mobile scanner would store such data.
In any case where the scanned asset is not within the rack, a pop-up window will show up with a link to the cmdb/asset record in ServiceNow to make the necessary adjustments and corrections.
You may want to have a look at the short 3min video to see how this works.
You can also request a free trial to test it out yourself. Just make sure you have Tier44 EM/8 and HAM installed as both are required.
Visualize Rack Audit content directly within ServiceNow using our Tier44 EM/8 Client Side Rendering engine and accompanying experience.
Augments Hardware Asset Management's Asset Audit functionality by adding Rack only Audits to narrow the scope of location audits and provide a mechanism to perform rack compliance audits.
Quickly complete an audit using the Tier44 Quick Scan UI Experience. This experience provides an easy way to scan asset tags and then view where those tags appear in the rack so users can see what is in ServiceNow vs reality.
Unlimited visualization, no limit on number of users or rack audits.
This application costs $500 USD per month to download and use.
If you would like a demo of this application please contact Tier44.
The Tier44 Quick Scan application augments the Hardware Asset Management Plugin by adding the Tier44 Graphical View on top of the Asset Audit functionality.
Version 2.1.0 Release Notes
Added Rack Audit functionality to Asset Audit by limiting an asset audit to items in a rack
Rack Audit content Visualization and comparison of the rack in ServiceNow vs what has been scanned.
Tier44 Quick Scan UI experience to allow for scanning and viewing of the rack being audited.
Improved UI Experience with colors to represent the current audit status of the equipment.
Reduced render load times.
This application requires the rendering capabilities from Tier44 EM/8 (minimum version 5.3.7) and the Asset Audit functionality from Hardware Asset Management (minumum version 7.0.0) which are not included and need to be ordered from ServiceNow as needed. For Tier44 EM/8 please visit our ServiceNow store page.