Due to increased data volumes from different tools across hybrid and multi-cloud environments, it’s challenging for operations teams to identify issues before they negatively impact the business. With thousands of devices being added and removed at any given time, legacy monitoring and discovery tools lack critical visibility into dynamic, modern environments.
Using LogicMonitor's ServiceNow CMDB App, it's easy to feed your CMDB with the most recent and accurate information about your IT infrastructure. Everything from performance data to serial numbers, network interfaces to topology neighbors, can be quickly and easily added or updated to the CMDB. It's also two-way, so if you introduce new gear or make any changes, you leverage the CMDB as your source-of-truth and populate those changes back to your monitoring system - all automatically.
Please note that to leverage this app within LogicMonitor there are specific LogicMonitor licensing requirements. To discuss these details and licensing pricing, please contact your LogicMonitor support contact or request more information by clicking on "Contact Seller".
**Note that while this App is listed as "Free" on the ServiceNow Store, you will be billed by LogicMonitor to use in Production environments. Please reach out to LogicMonitor to learn more.
- Full Cycle LogicMonitor Resource Management driven by CMDB workflow.
- Bi-Directional Synchronization of data to enrich ServiceNow CMDB CIs and Logicmonitor resources
- LogicMonitor Alert/CI Correlation for Incidents
1.2.19:
- Removed cryptojs library
- Removed hardcoded domain name while calling logicmonitor apis
1.2.17:
- Adding User-Agent in header for requests to LM
- Resolving issue causing no device properties getting updated on device update in LM
1.2.16:
- Categorised and reorganised items in the application panel to better align to their functions.
- Adding new functionality to the Outbound Resources Attributes table to allow for related properties.
- Added default outbound properties.
- Network Adapter instance import will now capture the DataSource name and device properties to allow for easier filtering in transform maps.
1.2.15:
- Updated the LM APIs to v3
1.2.13:
- Added support for modifiying and deleting SDTs on change requests.
1.2.12:
- The support page for Logicmonitor has been updated with a new logo.
1.2.9:
- LM Device Provision script fixes
1.2.8:
- Create SDT and other script fixes
1.2.7 Update Notes:
- Fixed LMSupport page image tags
- Added confirm dialog to LM Open Device UI Action
- Changed all outbound REST calls in LogicMonitorAPI Script Include to use executeAsync to improve performance
- Fixed sys_id dot-walking in LM Create SDT Business Rule
1.2.6 Update Notes:
- Changed condition visibility for LM UI Actions, should not be visible on non-LM items
- Bug fixes (network adapter import, provision devices)
1.2.5 Update Notes
- Create SDT Business Rule
1.2.0 Update Notes:
- Support for synchronization of Collector Groups
- New UI Actions for reassignment of devices to Collectors or Auto-Balanced Collector Groups
- Fixes for paginated data import
- Fixed discovery source usage
- Removed DOM manipulation in UI actions
1.1.5 Update Notes:
- Fixed missing ACL entries on a table
1.1.4 Update Notes:
- Fixed pagination issue when importing devices
1.1.3 Update Notes:
- Added new UI Action that will open a device directly in LogicMonitor.
- Enhanced Error handling and logging in scripts.
- Fixed Network Adapter Import (LM - Network Adapter Import) Script to handle Network Gear devices that don't have instances of specified DataSource.
- Fixed Typos on some Setup Properties.
- Updated Support page with installed version info.
- Minor updates to Script Includes to prepare for future Update Set enhancements and address bug in Instance based CI creations.
1.0.0 release provides:
- New LogicMonitor Collector CI Class and Import Script.
- New Monitored By Relationship and ability to assign LogicMonitor Collectors to CIs.
- Synchronization with the the ability to dynamically assign any CI Class to imported devices.
- Synchronization of Network Adapter CIs from LogicMonitor Instance including relationship to parent device.
- Example code for creating Device Groups in LogicMonitor from ServiceNow.
- Example code for triggering LogicMonitor Device updates from extended CI fields.
- Bulk creation of CIs into LogicMonitor
ITSM