0
7.0.0
Australia, Zurich, Yokohama Patch 4, Yokohama, Xanadu
Standalone Application
Collaborate with suppliers through a centralized platform for managing and responding to supplier inquiries, enhancing communication efficiency and transparency throughout the supplier lifecycle.
- Case Creation and Assignment: Ability to create, assign, and track supplier cases or inquiries.
- Supplier Portal: A dedicated portal for suppliers to submit inquiries, track case status, and access relevant information.
- Case Management Workflow: Customizable workflows to manage case progression, including approval processes and escalation procedures.
- Multichannel Experiences: Integrated communication tools (e.g., email, messaging) to facilitate interaction between suppliers and internal teams.
- Knowledge Base: A repository of frequently asked questions, supplier guidelines, and other relevant information.
- New
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- Monitor and enforce time-bound documents from suppliers.
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- Provides escalation pathways if document upload tasks are not completed.
- Enables admins to configure document lead time, grace period, and reminder frequency.
- Ensures seamless management of documents with expiration dates and reduces manual oversight on renewals.
- Supplier managers or contacts can fill the expiry date while uploading documents. Based on this, automated upload document tasks are created (Supported only in the Australia release).
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- Assess supplier performance at scale powered by the Smart Assessment Engine application.
- Bulk distribution via segmentation rules: Associate assessment templates with supplier segments to survey hundreds of suppliers at once, replacing manual one-off outreach.
- Internal stakeholder completion: Sourcing and procurement teams complete assessments in the Source-to-Pay Workspace, keeping evaluations centralized and auditable.
- Supplier self-service completion: Supplier contacts complete their assessments through the Supplier Collaboration Portal.
- Email-driven capabilities to simplify supplier interactions and centralize communication.
- Email-based task completion: Suppliers can directly complete tasks via email, such as marking tasks complete, playing videos, and accessing shared links.
- Centralized email tab: Email tab at supplier, case, and task levels to view all communications in one place.
- Email summarization: Summarization within emails provides quick and clear context for users (for tasks and cases).
- Monitor and enforce time-bound documents from suppliers.
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- Required plugin:
- Supplier Case Management (com.snc.sn_supplier_mgmt)
- Dependent plugins:
- Supplier Common Architecture (com.snc.sn_slm)
- Source-to-Pay Workspace (com.sn_spend_workspace)