0
27.2.1
Yokohama Patch 1, Yokohama, Xanadu
The user interface integrates external communication systems (Contact Center Platforms) with ServiceNow. This plugin offers a UI frame that is accessible and available on the ServiceNow platform. Additionally, the plugin provides APIs and events to integrate with the Interaction Controls Component (ICC).
- Context identification
- Links to forms
- Click-to-call capability
- OpenFrame window actions
- Integration with Interaction Management System (IMS)
- OpenFrame APIs
- Integration with Interaction Controls Component (ICC)
Fixed in this Release
- Backward Compatibility - Support both, targetAddress and phoneNumber for an outboundCallInitiated event payload.
- Resolved - Phone Log not getting created for the outgoing calls.
- Required plugins and products
- Subscription: This application requires a subscription to ITSM, CSM, or HR.
- Plugin: OpenFrame UXB Component plugin.