Brazil, Australia
Content
A set of capabilities used to manage customer-facing communications and resolution processes for common issues.
A set of capabilities used to manage customer-facing communications and resolution processes for common issues.
Changed:
- Major case managers can now create child cases for affected business locations.
- Child cases are automatically attached to the major case, with recipient lists for business locations created and linked when a proactive case is accepted.
- Recipient lists are deleted when the major case is closed. The workflow now supports business organizations alongside accounts and consumers.
Not applicable for this application version. For more information, please see
Application Runtime Policy
Required plugins and products:
Customer Service( com.sn_customerservice)
Task Communications Management (com.snc.task_communication_management)
Required Store Applications:
Targeted Communications(com.sn_publications)