Brazil Patch 2, Brazil, Australia Patch 8, Australia Patch 6, Australia Patch 5, Australia Patch 3, Australia Patch 2, Australia Patch 1
Generative AI
The ServiceNow Sourcing and Procurement Operations Foundation application equips procurement specialists with assistive ServiceNow Otto, powered by Now Assist, skills embedded directly in their requisition and case management workflows. From summarizing procurement cases to drafting email responses, these AI-powered skills reduce manual effort and help specialists resolve issues faster — while keeping humans in control at every step.
AI-powered capabilities embedded across procurement inquiry management workflow to drive faster processing, reduce manual effort, and improve operational efficiency while keeping humans in control.
- Changed:
- SPO MCP Server tools now carry standard MCP tool annotations (read-only and destructive hints), and the execute-task-action tool supports idempotency.
Not applicable for this application version. For more information, please see
Application Runtime Policy
Install the following applications:
- ServiceNow Otto for Sourcing and Procurement Operations (com.snc.sn_spend_gen_ai)
- ServiceNow Otto for Finance and Procurement - Foundation (com.snc.ai.fsc.foundation)