0
2.0.1
Zurich Patch 7, Zurich Patch 4, Yokohama Patch 11
Generative AI
Now Assist Center is an AI-enablement workspace designed to help customers accelerate and maximize adoption of AI throughout the ServiceNow platform by acting as a centralized portal for all Now Assist AI capabilities.
- Provides a single surface for administrators to activate, configure, and manage Now Assist AI skills across ITSM, CSM, HR, and other ServiceNow domains
- Provides an agentic-powered conversational experience designed to manage and support all admin and AI solution deployment use cases
- Surfaces automation opportunities via AgentMiner, which analyzes incident and case data to recommend where AI agents can drive the most impact
- Offers CTA (Call to Action) cards that guide admins toward high-value setup actions, though these are currently static and pre-designed
- Delivers analytics on AI skill usage, activation status, and business value generated.
- Provides centralized access to all relevant AI applications, reducing effort needed to find applications relative to the current complex navigation hierarchy.
This release includes the following updates:
- Updated Now Assist Center Homepage
- Integrated Agent Miner for Identifying and Recommending AI Automation Opportunities
- AI Quick Start Recommendations (Calls to Action) for quickly enabling out of the box AI skills using a conversational experience
- Embedded analytics, allowing for straight-forward monitoring of recently activated AI skills
- Integrated Now Assist Admin and Data Kit functionality for centralized access without leaving the Now Assist Center experience
Now Assist Pro+ license