0
4.0.0
Australia, Zurich, Yokohama, Xanadu
Content
The Impact Value Management Data Collection Dashboard for HR Service Delivery (HRSD) gives Impact customers an automated solution for gathering standard ServiceNow value metrics, enhancing their value journey.
Sharing Metrics with ServiceNow
ServiceNow's integration gathers value metrics from customer instances on a monthly basis. Please note that integration with ServiceNow's centralized Impact instance is not available for Regulated customers (Standalone and SSP) and may necessitate granting user access for instances using the ServiceNow SNC security plugin. The Data Collection Apps will remain functional even if the integration with ServiceNow is unavailable; however, Metrics Data will need to be transferred manually in such cases.
- Prebuilt Performance Analytics Indicators: Tailored for HRSD Value Metrics
- Automatic Monthly Data Collection: Streamline value metric capture
- Seamless Integration: Automatic data transfer to ServiceNow’s centralized Impact instance
- The HR Metrics for "Avg. # of activities per onboarding case", "Avg. # of activities per offboarding case", and "Avg. # of activities per transfer case" under the Optimize Employee Lifecycle Event Support objective were displaying incorrect values due to recent HR product updates. As a result, the affected metrics were unable to collect and report data accurately. This has now been corrected to ensure accurate reporting of onboarding, offboarding, and transfer case activities across dashboards and reports.
- Compatible: Yokohama, Zurich, Australia
To harness the power of PA indicators in this content pack, ensure these plugins and apps are installed:
- HR Core (com.sn_hr_core)
- Lifecycle Events for Enterprise (com.sn_hr_lifecycle_ent)
Refer to the Configuration Guide
- Comprehensive step-by-step installation instructions
- Instructions for executing the automated Data Collection Jobs
- A breakdown of the Performance Analytics Indicators
- Details regarding the integration to ServiceNow Impact Instance