ScreenMeet for ServiceNow – Remote support, remote control, screen share, cobrowse and video chat built for all workflows so NOW users can stay 'in platform' and deliver better support, service and sales experiences, especially when escalating from self-service or AI services like Virtual Agent. All services are authenticated via ServiceNow, run within Service Operations Workspace, CSM/FSM Configurable Workspace, Agent Workspace or Classic UI for ITSM, CSM and HRSD. Session data, system info, recordings, transferred files and related data are stored "in-platform". This data can be used to facilitate escalations, insights and knowledge base entries that improve self-service.
Our fast and easy SaaS platform lets you provide NEW and effortless digital experiences to adapt to changing IT and Customer Workflows. Enable real-time experiences for employees, customers and agents all within the ServiceNow platform.
All of this is now possible in-platform with ServiceNow and ScreenMeet.
Create real-time experiences for customers, employees and agents all within the ServiceNow platform.
Add voice/video chat, screenshare, cobrowse and remote desktop takeover from any workflow in ServiceNow.