1
1.0.3
Xanadu, Washington DC, Vancouver
- Automating IT Service Operations through 200+ Plug and play automation bots
- A common framework that provides a baseline to build automation use cases to reduce manual efforts
- Enabling self-service through native ServiceNow Catalog based automation solutions for better IT Experience
- Jump start auto remediation with ServiceNow runbook automation capabilities in orchestration leveraging common protocols of powershell, ssh and others
- Leverages native ServiceNow capabilities through Workflows, notifications, error-handling, logs and catalog for bot execution
- Doesn’t compromise on keeping operations secure in terms of Real-time validation, communication and role-based access controls
•Simple to configure
•Self-service request automation
•Time taken to execute this end-to-end process is merely ~ 3 minutes **
•Pre-Checks performed in UI, thereby avoiding any duplicacies.
•Automated pro-active notifications for failures
Release 1.0.2 -
Bots covered under this release -
1.AWS S3 Bucket Report: ServiceNow AWS S3 Bucket Report to fetch bucket data with objects, store it in an HTML file, and then send it to the requester.This leverages the capabilities of ServiceNow and AWS S3 to automate the process of retrieving data from an S3 bucket, organizing it into an HTML file, and delivering it to the requester.
2.AWS EBS Volume Report: ServiceNow AWS EBS Volume Report to fetch volume data, store it in an HTML file, and then send it to the requester.
This leverages the capabilities of ServiceNow and AWS EC2 to automate the process of retrieving data from an EBS Volume, organizing it into an HTML file, and delivering it to the requester.
3.AWS EFS Report: ServiceNow AWS EFS Report to fetch Files data with objects, store it in an HTML file, and then send it to the requester.This leverages the capabilities of ServiceNow and AWS EFS to automate the process of retrieving data from an EFS, organizing it into an HTML file, and delivering it to the requester.
4.AWS VPC Report: ServiceNow AWS VPC Report to fetch Files data, store it in an HTML file, and then send it to the requester.This leverages the capabilities of ServiceNow and AWS VPC to automate the process of retrieving data from VPC, organizing it into an HTML file, and delivering it to the requester.
5.AWS AMI Report: ServiceNow AWS AMI Report to fetch Snapshots data, store it in an HTML file, and then send it to the requester.This leverages the capabilities of ServiceNow and AWS AMI to automate the process of retrieving data from a Images, organizing it into an HTML file, and delivering it to the requester.
6.AWS EC2 Instance Report: ServiceNow AWS EC2Instance Report to fetch Instances data, store it in an HTML file, and then send it to the requester.This leverages the capabilities of ServiceNow and AWS EC2Instance to automate the process of retrieving data from an Instance, organizing it into an HTML file, and delivering it to the requester.
7.AWS EC2 Snapshot Report: ServiceNow AWS EC2Snapshot Report to fetch Snapshots data, store it in an HTML file, and then send it to the requester.This leverages the capabilities of ServiceNow and AWS EC2Snapshot to automate the process of retrieving data from a Snapshot, organizing it into an HTML file, and delivering it to the requester.
Release 1.0.1 -
Bots covered under this release -
1. User AD Account Unlock - Unlock an AD User Account with a single click! The solution can check the current account status and let the user know in advance if the account is locked or not.
2.Clear Cache and Temporary Files on User System - Clear Cache and Temporary Files for the requestor's machine
Paths cleared by the bot :
- env:\TEMP
- C:\Windows\Temp\*
- C:\Temp\*
- C:\User\User's Folder\AppData\Local\Temp
- C:\User\User's Folder\AppData\Local\Temporary Internet Files
3.Reset My Browser - Reset browser settings on the user's machine. The solution only allows the user to select the asset tagged to him/her and, dynamically, all the browsers available on the user's machine are fetched. The user can then select the browser of his/her choice and submit the request. Browsers in scope – Google Chrome, Mozilla Firefox, Opera and Safari.
4.Resolve Print Issues - Reset Spooler Settings on the user's machine to troubleshoot print issues. The solution only allows the user to select the asset tagged for him/her and submit the request.
Release 1.0.0 -
Bots covered under this release -
1. Windows AD OU Object Creation - Create an Organizational Unit (OU) under a parent OU or as a standalone OU in Active Directory.
2. Linux NFS Share Creation/Addition - Create or Mount a NFS Share on a NFS Client.
3. MSSQL Reboot Health Check - Perform Pre and Post Reboot health checks of a single or multiple MSSQL server(s) and generate a detailed HTML report.
4. Oracle Database Backup using RMAN - Take backup of an Oracle Database Server using RMAN Utility.
5. Grant Permissions to User on Oracle Database - Grant Permissions to Users on Oracle Database Objects.
• Mid Server Connectivity.
• External System connection to mid server as per use case:
•For Windows OU Object Creation and Unlock My Account ,connectivity with AD.
•For MSSQL Reboot Health Check,connectivity with MSSQL Server.
•For Linux NFS Share Creation/Addition,connectivity with NFS Server(s) and Client(s).
•For Oracle Database Backup using RMAN and Grant Permissions to User on Oracle Database, connectivity with the Oracle Server(s).
•For Clear Cache and Temporary Files, Reset My Browser and Resolve Print Issues, connectivity with all the End User Compute machines (CIs) within the infrastructure.
• All the target End User Compute machines (CIs) are in the domain.