Significantly reduce the number of service desk tickets by empowering users to self-heal common issues with the 1E Virtual Assistant, whether in the office or at home.

In a remote-first world, it’s inevitable that users will encounter more IT issues. To help employees work effectively from anywhere, they need to be able to effectively resolve IT issues without reliance on the service desk. Unfortunately, traditional chatbots are severely limited in their functionality because they can only direct users to knowledgebase articles. Ultimately, users must manually resolve their IT issue.

The 1E Virtual Assistant takes chatbot functionality into the future. It integrates the power of 1E platform directly within the ServiceNow Virtual Agent so users can take advantage of 1E's real-time troubleshooting and remediation features to easily resolve issues end-to-end without raising a ticket with the service desk.

Working with 1E and ServiceNow gives you the ability to implement full-cycle user self-service capability through completely automated issue resolution to reduce service desk queues and increase overall user satisfaction with IT support. By eliminating the need to contact the help desk, you also greatly increase user productivity so that the business, IT and users all benefit from increased efficiency.