Guardian by Alert Enterprise, built natively on the ServiceNow platform, is a cyber-physical security solution that unifies digital identity and IT security controls with physical access governance, risk and compliance (GRC) to streamline employee and visitor access management. Designed to automate compliance and security, Guardian eliminates manual access processes and ensures only authorized individuals—employees, visitors, and contractors—can enter your facilities.
Leveraging the power of the ServiceNow workflow engine, Guardian integrates with IT, HR systems, and Physical Security infrastructures, delivering a frictionless experience that enhances safety, security, and operational efficiency.
Key Features:
✅ Unify Cyber-Physical Security GRC – Connect digital identity management with physical security for a holistic governance, risk and compliance strategy.
✅ Real-Time Risk and Security Reporting – Monitor risk and security activity, alarms, and anomalies with detailed event logging and audit reporting.
✅ Mobile Wallet Credentials – Enable employees and visitors to use their smartphones for secure, contactless facility access via NFC Wallet integration.
✅ Automated Access Control – Assign, adjust, and revoke physical access based on real-time role changes, ensuring compliance and security.
✅ Self-Service Access Requests – Empower users to request badge replacements, restricted access, traveler access, and PIN resets—all from a centralized portal.
✅ Comprehensive Cardholder Management – Manage badges, credentials, and permissions with built-in audit trails for security and compliance.
✅ Automated Periodic Access Reviews – Enforce governance with scheduled reviews by area owners for high-security zones.
✅ Visitor Management Module – Streamline check-ins with pre-registration, ID verification, and policy enforcement for a modern, digital visitor experience.
With Guardian on ServiceNow, enterprises can enhance security, reduce administrative overhead, and provide a seamless access experience across employees, contractors, and visitors—all within a single, powerful platform.
Guardian Application to manage Physical Identity access management solution.
New Features and Enhancements???? Temporary Badge Issuance
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Support for issuing and returning temporary badges to both Visitors and Employees.
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New “Temporary Badge” icon available on the Visitor Management screen.
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Auto-populated fields based on user selection (Visitor/Employee).
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Badge types supported: Plastic (manual), Mobile Credentials, QR Code (auto-assigned).
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Option to deactivate existing badge before issuing a new one.
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24-hour validity for employees; visit-based for visitors.
????️ Bulk Badge Printing
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Allows Badging Officers to print multiple badges in one go using pre-configured templates.
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Streamlined badge generation and record updating.
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Template preview and selection included.
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Preconditions:
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User must have Badging Officer role.
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Badge templates must be set up.
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Each user must have a valid profile.
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⚠️ Risk Management Dashboard
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Provides centralized, actionable risk insights from various Guardian modules.
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Dashboards highlight top risks, contributors, and trends over time.
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Includes a risk library categorized by identity, asset, and (future) facility-based risks.
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Policy-driven evaluations with customizable frequencies.
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Highlights high-risk individuals, violations, and enables proactive decisions (e.g., access disablement).
???? Group Visit Functionality Enhancements
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Full support for Group Visits in both the Visitor Portal and Walk-In flows.
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Bulk upload of visitors, host approval workflow, and flexible check-in behavior.
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Automations include:
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Nightly job to generate child visits.
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Auto-cleanup of expired group visits.
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Walk-In support includes:
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Live ID verification
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Configurable host confirmation
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Manual or bulk visitor entry
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Summary
Version 0.0.6 delivers essential operational enhancements across badge handling, risk governance, and visitor group management, positioning Guardian as a more powerful and security-compliant visitor and identity management platform within the ServiceNow ecosystem.
Service Catalog