Organizations across the globe need to keep their workforce informed, focused, and safe during situations like a health crisis. Using the example of the COVID-19/Coronavirus, this Employee Experience Pack offers an accelerator and blueprint to enable ServiceNow HR Service Delivery customers to:
- Deliver targeted communications to employees through a portal and email.
- Provide relevant resources based on employee location.
- Assign to-dos based on employee profiles.
- Enable employees to request help with this health issue.
- The Health Alert Employee Experience Pack consists of a campaign with the portal, to-do and email content, knowledge sample content, and HR Service content.
The purpose of Employee Experience Packs is to help explain the power and ease of configuration of ServiceNow to support complex processes and use cases while providing a great experience. The Employee Experience Packs strive to leverage as many of the advanced features of the system, in support of the specific use case, to demonstrate capabilities new customers/users of the system may not be aware exist. The packs are not intended as direct-install processes ready to leverage in a production process flow, but simply to remove anxiety about where to start, or answer the question “what can a good process look like with all the features of ServiceNow?”
** Support is available on the ServiceNow community linked under Supporting Links and Docs on the right side of this page. **
Please review the release notes below.
Employee Experience Pack: Health Alert
- Please note that version 4.1.x of this Experience Pack is compatible with the San Diego release only.
- The Health Alert Employee Experience Pack consists of a campaign, sample Knowledge content, and an HR Service for rapidly accelerating your implementation of this use case.
- Included content:
- 1 Health Alert Campaign consisting of 1 bundle
- 6 Campaign Content Items
- Travel Guidance Video To-do
- COVID-19 Updates Banner
- Employee E-mail Notification-COVID-19
- View COVID-19 Helpful Resources To-do
- Review the COVID-19 Facts To-do
- COVID-19 Video
- 3 Knowledge Articles
- Leading High Performing Remote Teams
- COVID-19 FAQs
- COVID-19/Coronavirus Company Updates
- 4 Knowledge Blocks
- Communicating and Supporting Your Team During A Health Crisis
- Employees In Significant Outbreak Areas
- Helpful Resources - US Employees
- Helpful Resources - Non-US Employees
- Employee Experience Packs Disclaimer for Implementation
- 1 HR case preconfigured with the following content:
- HR Service: Question Regarding COVID-19
- HR Template: Question Regarding COVID-19
- Record Producer: Question Regarding COVID-19
You must be licensed for the HRSD Professional with Employee Center Pro to install and apply this Employee Experience Pack. If you get an error message when installing, you may not be entitled to this functionality. Please check with your account team for your specific HRSD product entitlements.
ServiceNow Partners: If you are having trouble downloading from the ServiceNow Store for demonstration purposes, please visit the ServiceNow Partner Demo Success Knowledge Base (https://bit.ly/3JZUedw) to download this EX Pack for your Partner