The ServiceNow® Zero Copy Connector for ERP application enables you to connect to the ERP (Enterprise Resource Planning) system of record, query remote tables, and build data models to use ERP data on the ServiceNow AI Platform®. Zero Copy Connector for ERP was enhanced and updated in the Zurich release.

Zero Copy Connector for ERP highlights for the Zurich Patch 4 release (December 2025):

Obtain ERP information and explore ERP data products using generative AI and agentic AI in ERP models.
Control data access and permissions for Zero Copy Connector for ERP AI agents to ensure that users can only interact with data they are authorized to obtain.
Retrieve IDOC information from SAP to create and update a greater number of SAP business entities.

New in this release:

Set security on model operations. Apply roles and user group names to control access to create, read, and update model operations.
More easily create model operation entity inputs and outputs using scriptable API. Query complex request/response structures faster and easier using scriptable Glide APIs for models instead of Flow Designer.
Check that your production instance has the latest version of a model. Determine if production and non-production instances are using the same or different versions of a model to check if the latest model updates are on your production instance.
Create and change SAP business entities with IDoc. Work with SAP business entities that can only be created or changed using IDOC.
Control data access for ERP AI agents. Grant, modify, and revoke AI agent data access with specific read, write, and query privileges.
Use ETag in update operations. Create update operations where ETag is required and OData services are used. The ETag is fetched by default and sent with the update call.
SAP ECC and SAP S/4HANA are now primary connectors. The SAP ECC and SAP S/4HANA connectors are now primary connectors in Workflow Data Fabric Zero Copy Connectors.
Upload data from SAP SuccessFactors. Access data from SAP SuccessFactors using OData V2 APIs and use the information in Zero Copy Connector for ERP models.
Use automatic mapping to map table fields between systems faster. Map table fields between systems faster with automatic mapping.
View session-level debugging logs. View debug logs from within Zero Copy Connector for ERP to obtain information about requests, responses, and payloads without having to open Workflow Studio.

UI changes in this release:

New icon for outbound messages. A new icon is available in the sidebar to help you easily see existing and create new outbound message configurations for IDOC.
View model version. To help you better understand if your production instance is using the latest version of a model, the version number is visible in the models list and on individual model records.

Changes in this release:

Updates to the Zero Copy Connector for ERP Enterprise Data Foundation data product. Additional models, including Business Partner, Chart of Accounts, Cost Center, and Vendor, have been added to the data product for use when interacting with an SAP system.
Update to the Zero Copy Connector for ERP Quote to Cash data product. Additional models, including Customer Invoice, Outbound Deliveries, and Service Notification, have been added to the data product for use when interacting with an SAP system.
Zero Copy Connector for ERP Source to Settle data product. Additional purchase order models have been added to the data product for use when interacting with an SAP system.