Built for large enterprises and service providers, Kurmi Flow centralizes management across unified communications & collaboration (UC&C) ecosystems, including Cisco, Microsoft, Avaya, Zoom, and more. Through Kurmi Flow, IT admins can leverage automation to streamline day-to-day UC&C operations and delegate routine tasks.
Now, with the Kurmi Flow Integration application for ServiceNow, IT teams can further simplify their operations, enabling Helpdesk and other team members to manage UC&C related tickets and service requests directly from ServiceNow.
The Kurmi Flow Integration application, built on the ServiceNow platform, improves service completion time, provides zero touch provisioning, and reduces human errors on IT tickets via Kurmi Flow's API.
Once a request is submitted and approved, ServiceNow triggers Kurmi Flow's APIs to perform the desired change without any manual intervention. This zero-touch automation process speeds up ticket resolution time and most importantly, increases end user satisfaction.
With our Kurmi Flow Integration application, you can complete the following requests to manage Cisco UCM, Webex, or Teams user features directly from ServiceNow:
- Create a new User - Automated request to create a new User on Kurmi Flow.
- Delete an existing User - Automated request to delete an existing User on Kurmi Flow.
- Activate Voice - Automated request to assign default voice package within Kurmi Flow.
- Update Package - Automated request to update existing Package or assign default voice Package within Kurmi Flow.
- Update Phone Number - Automated request to update existing phone number through Kurmi Flow.
- Reset PIN - Automated request to reset phone or voicemail PIN for a User through Kurmi Flow.
- Update Department - Automated request to update existing Department within Kurmi Flow.
New way to identify Kurmi Flow users.
- ServiceNow Service Catalog as part of the ITSM or CSM subscription.
- IntegrationHub. SOAP Step.
- Permissions and roles: System Admin (admin) for application installation. Kurmi Flow Admin (kurmi_admin) for application configuration.