Summary:
Fieldcode is the smart field service solution to automate your service and boost customer experience through proactive field service management. With Fieldcode-ServiceNow-Adapter, Fieldcode can be connected to ServiceNow without the need for technical knowledge. A few clicks and the bi-directional connection is set up automatically. Fieldcode-ServiceNow-Adapter allows you to submit all kind of tasks, like incidents or requests, to Fieldcode by simple assignment to the corresponding queue in ServiceNow to trigger an onsite intervention and take advantage of the many benefits of Fieldcode for planning and monitoring. All actions taken on Fieldcode are reflected in ServiceNow for real-time reference at any time.

Key Features:

· IoT integration

· Automated dispatching

· Route optimization

· Asset management

· Mobile application

· Analytics dashboards

· Service workflow

· Ticket import and creation

· Ticket communication

· Contractor management

· Parts and returns

Benefits

· Automated configuration of the system connection

· Less time spent on configuration

· Avoidance of human errors thanks to the API connection

· No manual effort during the integration process