Now Assist for ITOM provides the following capabilities:

AI Agents for AIOps - Empower IT operations with AI Agents that autonomously triage alerts, assess business and technical impact, investigate root causes, and recommend or execute remediation steps. These agents operate within coordinated agentic workflows, enabling faster, smarter, and more consistent alert response across complex environments.
AI Agents for Observability - Helps IT operators assess business and application service impact, formulate probable cause theories, and prioritize investigations by analyzing data from ServiceNow and seamlessly collaborating with third-party AI agents from leading APM and observability vendors, including New Relic, Dynatrace, and Kentik. Using natural language, IT Operators can: understand the blast radius of an alert, pinpoint affected services, and assess business impact; formulate probable cause theories; help track down the right teams to drive towards problem resolution.
AIOps Learning-Enhanced Automation Playbooks - Leverages AI-driven insights to mine historical incident data, dynamically prioritize tasks, and generate actionable resolution playbooks. By automating workflows and enhancing knowledge sharing, AIOps Learning-Enhanced Automation Playbooks empowers teams to address issues proactively and efficiently. Reduce mean time to resolution (MTTR), increase automation coverage, streamline processes like certificate renewals, and improve team productivity. This ultimately leads to measurable cost savings and operational excellence.
AI Agent for Discovery - ITOM AI Agent for Discovery is our out-of-the-box GenAI application that introduces AI-powered solutions designed for IT by the Discovery team. It helps customers in their specific roles who need to accelerate their operations by leveraging the AI powered offerings. The app introduces an agentic workflow that helps PKI admins to renew the certificates that are nearing expiry in a few minutes, and helps them to prevent outages and save time
AI Agent for Service Mapping - ITOM AI Agent for Service Mapping is an out-of-the-box GenAI application that introduces AI-powered solutions designed for IT by the Service Mapping team. It helps owners who need to assess the business impact of proposed infrastructure changes. The app introduces a range of AI features from skills used for naming processes and candidates, and an agentic workflow that helps change management admins analyze the potential impact of proposed changes on their organization's IT infrastructure.
AI Agent for MID Server - An advanced AI feature within the MID Server ecosystem/ITOM Infra Services workspace, designed to proactively assist users in diagnosing and resolving issues related to configuration, connectivity, upgrades, and operations. By intelligently analyzing logs, signals, and runtime behaviors, it offers guided troubleshooting steps, automated fixes, and predictive insights. This significantly reduces Mean Time to Repair (MTTR) and enhances the reliability and operational efficiency of the MID server.
AI Agent for ACC - The AI Agent for ACC is designed to troubleshoot ACC-related errors and improve operational resilience at scale. It leverages Now Assist for natural language interaction, enabling users to ask questions like “Why is this ACC agent failing?” and receive actionable suggestions to resolve and troubleshoot issues