0
2.0.2
Yokohama Patch 3, Yokohama, Xanadu Patch 3, Xanadu, Washington DC Patch 4
Now Assist for IT Operations Management is a transformative innovation within the ServiceNow ecosystem, harnessing the power of GenAI to elevate operational intelligence and automation across IT environments. It introduces a suite of AI-driven capabilities designed to optimize every stage of alert and incident management. AI Agents for AIOps autonomously triage alerts, assess business and technical impact, investigate root causes, and drive remediation through coordinated agentic workflows. AI Agents for Observability extend this capability by collaborating with third-party APM and observability tools to analyze service impact and prioritize investigations. The AIOps LEAP framework further amplifies efficiency by mining historical incident data to generate dynamic resolution playbooks, automate workflows, and reduce MTTR.
Now Assist for ITOM provides the following capabilities:
- AI Agents for AIOps - Empower IT operations with AI Agents that autonomously triage alerts, assess business and technical impact, investigate root causes, and recommend or execute remediation steps. These agents operate within coordinated agentic workflows, enabling faster, smarter, and more consistent alert response across complex environments.
- AI Agents for Observability - Helps IT operators assess business and application service impact, formulate probable cause theories, and prioritize investigations by analyzing data from ServiceNow and seamlessly collaborating with third-party AI agents from leading APM and observability vendors.
- AIOps LEAP - AIOps LEAP (Learning-Enhanced Automation Playbook) leverages AI-driven insights to mine historical incident data, dynamically prioritize tasks, and generate actionable resolution playbooks. By automating workflows and enhancing knowledge sharing, AIOps LEAP empowers teams to address issues proactively and efficiently. AIOps LEAP reduces mean time to resolution (MTTR), increases automation coverage, streamlines processes like certificate renewals, and improves team productivity. This ultimately leads to measurable cost savings and operational excellence.
- New
- AI Agents for AIOps
- AI Agents for Observability
- AIOps LEAP
- Dependencies
- Yokohama Patch 3