Handling service disruptions at enterprise scale is no easy task. You need to quickly identify, investigate, inform, and fix an IT outage before there’s any business impact. A SaaS platform powered by AIOps, OpsRamp's hybrid infrastructure monitoring solution has bi-directional ServiceNow ITSM integration and delivers faster and automated incident response and resolution for:
+ Service health management. Maintain service levels for critical IT services with contextual discovery and unified infratructure monitoring for legacy and modern workloads.
+ Intelligent correlation. Drive agile incident response by detecting patterns, identifying anomalies, and making sense of events across hybrid IT infrastructure.
+ Faster incident response. Resolve disruptions faster by reducing mean time to detection (MTTD) and mean time to resolution (MTRR) during service outages.
+ Service remediation. Coordinate, schedule, and manage the delivery of incident resolution activities across different IT domains and service delivery teams.
OpsRamp's service-centric AIOps integrates with your ServiceNow ITSM to proactively address issues, reduce constant firefighting, and restore IT services in no time:
+ Extract signal from IT event storms. Send context-infused alerts to your ServiceNow ITSM so that incident response teams can just focus on the critical alerts that matter to your business.
+ Seamless synchronization between ServiceNow ITSM and OpsRamp. Any changes to ServiceNow incidents are automatically updated in OpsRamp and vice-versa. Avoid digital disruptions and maintain service levels with faster root cause analysis, intelligent noise suppression and proactive insights.
+ Streamline incident collaboration. Restore services faster with tailored notifications to your on-call staff. Automatically create incidents for high-priority issues and reduce the human time spent per alert with machine data intelligence.
+ Continuous visibility. Keep the data in your ServiceNow CMDB from going stale with OpsRamp's live asset inventory feeds for hybrid, multi-cloud, and cloud native environments