SailPoint, the leader in cloud identity governance, together with ServiceNow empowers you to transform your business with modern workflows that streamline IT service delivery while ensuring efficiency, security and compliance.
The integration between SailPoint and ServiceNow provides a complementary identity governance and service management solution that ensures strong controls are in place to meet stringent security and compliance requirements around user access to sensitive applications.
SailPoint’s Service Desk integration with ServiceNow extends SailPoint Identity Governance to offline applications by automating the creation of ServiceNow ServiceDesk tickets for provisioning fulfilment tasks. With rising helpdesk costs, streamlining your IT service delivery is the easiest way to increase your ROI. Service request tickets, such as provisioning or de-provisioning of access, are automatically created in ServiceNow. These tickets are monitored from request to completion and made available for audit.
Using SailPoint’s Service Desk integration and ServiceNow together, customers benefit from the following capabilities:
- Automate creation of service desk tickets
- Integrate governance-based self-service
- Provide comprehensive compliance audit tracking
- Create service request tickets in ServiceNow
- Provide governance over manually initiated service requests
- Detect separation of duties violations that require access change
- Monitor manual tickets from request through completion
The integration between SailPoint identity platform and ServiceNow gives mutual customers a complementary identity access governance and service management solution that works together to ensure strong controls are in place to meet ever stringent security and compliance requirements around user access to sensitive applications.
The SailPoint for Service Desk application creates Service Request, Incident and Change Request tickets in the ServiceNow platform.
For information on the supported versions of ServiceNow releases with SailPoint, ServiceNow Applications and Integrations page within SailPoint Compass Community.