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1.3.2
Xanadu, Washington DC, Vancouver
Retriever is the market leader in facilitating laptop and monitor returns for companies with remote employees. Since its founding, Retriever has helped thousands of companies across tech, telecom, consumer goods, law, finance, accounting, and healthcare get tens of thousands of devices returned quickly, safely, and reliably through a combination of seamless logistics and custom software designed to help organizations manage device returns at scale.
Integrating Retriever with ServiceNow enhances this process by automating and streamlining device retrieval tasks. This integration allows companies to manage and monitor device recovery operations directly within the ServiceNow platform.
Benefits of TekRetriever:
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Single click process to trigger a device retrieval
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Connects with Retriever to send your employee a secure, padded laptop retrieval box and prepaid shipping label for the return
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Automate email notifications and reminders to your remote employee
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Receive shipment tracking information, shipment, and delivery dates
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Protect the transport of your assets with insurance
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Trigger a device return from remote employees in the United States and Canada
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Receive status updates, tracking numbers, shipment, and delivery dates
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The application includes the following actions:
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TekRetriever GET Orders - Queries Retriever to get all orders from the system
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TekRetriever GET Order Details - Allows you to get the details of a specific order
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TekRetriever POST US Device Return - Creates laptop returns within the US
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TekRetriever POST International US/Canada Laptop Return - Creates laptop returns either from Canada to the US or from the US to Canada.
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TekRetriever POST Canada to Canada Laptop Return - Creates laptop returns to and from Canada.
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This is the initial release of the application including the five actions.
Application Dependencies
· Flow Designer
· API key from Retriever
· ServiceNow IntegrationHub Action Step - JSON Parser (com.glide.hub.action_step.jsonparser)