The Fujitsu STANZA Extension for CSM enables customers of ServiceNow Customer Service Management to synchronize their account, consumer, location, and product information with Fujitsu STANZA. This provides consistent customer information for all users and enables a full 360 view of customers and products.
The FUJITSU STANZA Extension for CSM enables customers of ServiceNow Customer Service Management to synchronize their account, consumer, location, and product information with FUJITSU STANZA. This provides consistent customer information for all users and enables a 360 view of customers and products between the two applications.
This release removed dependency on the ServiceNow Customer Service Management Order Management plugin that is planned for deprecation.
ServiceNow Customer Service Management (CSM) plugin