Managers wanting to promote employees often don't know where to start or what resources are available to them, leading to frustration. It can also cause a misunderstanding of roles and responsibilities and result in a poor experience for employees. The Promotion Employee Experience Pack serves as a blueprint for the promotion process, utilizing pre-built services, activities, and communications, to help you maximize your Employee Service Delivery investment.
The purpose of Employee Experience Packs is to help explain the power and ease of configuration of ServiceNow to support complex processes and use cases while providing a great experience. The Employee Experience Packs strive to leverage as many of the advanced features of the system, in support of the specific use case, to demonstrate capabilities new customers/users of the system may not be aware exist. The packs are not intended as direct-install processes ready to leverage in a production process flow, but simply to remove anxiety about where to start, or answer the question “what can a good process look like with all the features of ServiceNow?”
See release notes below.
Employee Experience Pack: Promotions (v3.1.1)
- These update sets contain a Promotion Lifecycle Event modeled after implementation best practices.
-
Please note that version 3.1.1 of this Experience Pack has been updated to function with Vancouver from the pack designed for San Diego.
Included content:
- 1 Lifecycle Event consisting of 7 activity sets
- Change Requested
- HR Review and Validation
- Approvals
- Formal Communication to Employee
- Planning for Transition
- New Job Starts
- Integration into New Team
- 27 Activities:
- 2 Checklist (including manager checklist and communication checklist)
- 15 Mark When Complete (including communicating new job details to an employee, creating transition plans, etc.)
- 3 Take Survey (pulse survey mid-way thru transaction, surveys after a promotion is finalized)
- 1 Email notification
- 5 approvals
- 1 e-signature
- 3 HR services
- Promotion Request
- General Mobility Question
- Letter of Promotion
- 16 Knowledge articles
- 1 Guided Setup
- 3 Flows and:
- Flow: Promotion - Create/Update Job Record
- Subflow: Promotion - Update Missing Fields
- Subflow: Promotion - Update LE Case Record
- 1 Business Rule
- Promotion - Set to Draft
-
- Changed
- Compatibility with the Rome release
- Fix for data mapping in the Promotion Letter document template is available in a separate update set included with the download.
This experience pack will no longer be updated beyond the Vancouver family release. Follow this Community post link to learn more about what new resources are available, click here.
You must be licensed for HRSD Enterprise to install and apply this Employee Experience Pack. If you get an error message when installing, you may not be entitled to this functionality. Please check with your account team for your specific HRSD product entitlements.