This framework helps different stakeholders as below.
For Customers/Business stakeholders, it improves the turnarround time for the customers significantly. It also helps them standardise the inbound connections.
For Customers/Technical stakeholders, it reduces the effort required for maintain and develop new integrations significanly since it relies on the no code/low code approach but gives flexibility to do advanced transformations as well.
Integration Framework that lets Servicenow integrate with third party application easily.
- No/low code approach for integration development
- Ability to configure transformations and field mappings
- Full Control over inbound connections to ServiceNow
- Manage access to API resources at granular level
- Metrics to help debugging and reporting