Australia, Zurich, Yokohama
Integration
The Citrix ITSM plug-in for ServiceNow provides an easy way to extend ServiceNow’s capabilities into your Citrix infrastructure. While virtual app and desktop (Citrix Workspace) delivery allows organizations to be more flexible and end-users more productive with anywhere, any device access, this new plug-in further enhances the capabilities of Citrix environments with ServiceNow integration. With out-of-the-box workflows, along with the ability to create custom workflows, IT teams can now can automate, monitor and manage their Citrix environments, allowing them to focus on strategic projects while automating minor tasks.
- Allow ServiceNow end users & admin to log off from a selected session, perform VDA power management, reset user profile
- Allow ServiceNow end users to request specified desktops and applications
- Allow the integration with ServiceNow Virtual Agent for reset sessions or request desktop/applications.
- Allow ServiceNow administrators to add MCS-created machines to a machine catalog, or reclaim VDI resources.
- Allow ServiceNow administrators to monitor alerts and notifications (from Citrix Virtual Apps and Desktops，Citrix Cloud, and ADM respectively) and create incidents for specified assignees to follow up
- Allow ServiceNow administrators to customize workflows by using Citrix-developed custom activities
- Allow ServiceNow administrators to run PowerShell in Citrix DaaS environment by using Citrix-developed custom activities
- Allow ServiceNow administrators to access Citrix ITSM tables, such as License info,VDA info, Machine Catalog, Delivery Group, Published Desktops/Applications
For more information or a user guide, please refer to the Citrix ITSM product document
https://docs.citrix.com/en-us/citrix-itsm-adapter-service.html
- Machine lifecycle operations and bulk MCS provisioning enhancements — enriched VDA state details in failure responses, a configurable detail level for Retrieve MCS Task Status, and multi-machine name responses for bulk provisioning.
- Additional VDA columns in the connector table. The VDA table now displays three new columns — Maintenance Mode, VDA Version, and Connection Type (RDP/HDX) — giving administrators richer machine detail at a glance without leaving ServiceNow.
- Improved "Troubleshoot and report app and desktop failures" flow. The output of the Troubleshoot and report app and desktop failures catalog flow has been optimized for clearer, more actionable results.
- Enhance Citrix Helpdesk Experience in ServiceNow. With Citrix Incident View, service desk agents can access Citrix session and machine details and perform key troubleshooting actions, including Enumerate Sessions, Get VDA Machines, Run Health Check, and Maintenance Mode, all from within the ServiceNow Incident form, reducing context-switching for service desk agents.
- Bug fixes.
Not applicable for this application version. For more information, please see
Application Runtime Policy
ServiceNow IntegrationHub Action Step - PowerShell