Tier44 Global Energy Intelligence® (GEI) is an add-on module to Tier44 EM/8, the award winning native on ServiceNow Datacenter Management application (DCIM), that provides monitoring and data collection, using popular networking protocols, from a variety of customer provided data sources such as power consumption and pricing, temperature, humidity, PUE, equipment utilization, and service availability details.
This application includes the Tier44 Digital Employees® framework for task automation to allow for ongoing monitoring without running into loop count and long running flow and process limitations.
All monitoring and data collection is done using ServiceNow mid servers extended with the Tier44 data center infrastructure class library supporting remote data collection from interfaces like snmp, modbus, and web APIs. The class library also includes a direct interface to OSIsoft to search, read, and collect PI data from ServiceNow.
The application comes with an example service catalog item to quickly setup ping, port scan, web content check, modbus, and snmp data collection that is stored in a data details table. The flows and all code are unprotected so it can be used as an example for your own custom implementation. You can also easily add a business rule to the data details table to further push data into metric base fields for time series data collection and visualization.
For details on the way Digital Employees perform data collection and monitoring tasks, using the available interfaces, please download the design document which also includes details on all available MidServer APIs.
The application includes
- Data Collection Service and Agent
- Service catalog sample page
- Sample Flow to launch a monitoring task
- Flow to automatically collect data based off a task
- 24x7 dashboard with automatic session handling
- Digital Employees framework to automate tasks with cycle time auto re-activation and escalation to actual technicians for manual resolution
- Midserver java class extension for
- Ping
- Snmp
- Rest api calls
- Website post
- Execution of shell commands
- OSISoft search and read
All parts with the exception of the java class and the new Data Collection Script Include are unprotected so you can see how it works and customize it for your own needs.
This release updates the components from the 5.2 release by adding an external Data Collection Agent that runs on MID Server hardware that is controllect via the ECC Queue by Data Collection Agent extenstion functions.
Example components included:
- Model Data Collection configuration for SNMP, ModBus, and REST interfaces.
- Service catalog pages
- Launch flow
- Monitoring and data collection flows
- 24x7 Monitoring dashboard
- Mid server java class extension for data collection supporting
- Modbus
- SNMP
- Web interfaces / Rest / JSON
- Execution of mid server local shell commands/scripts
- OSIsoft Integration including the ability to
- Search for id by name
- Read individual device details
- Collect individual data elements
This application requires Tier44 EM/8 5.3 to be installed. It requires at least ServiceNow Vancouver, or any later version.
The application is certified for ServiceNow Vancouver.
Mid Servers are required to use any of the monitoring and data collection features as all monitoring and data collection is done using a Java extensions and programs we built and propagate to the mid server.