0
1.2.0
Yokohama Patch 3, Yokohama, Xanadu Patch 3
ServiceNow® Now Assist for Legal Service Delivery (LSD) leverages generative AI to streamline legal work, enhancing the productivity of legal teams and providing faster resolutions for employees. It summarizes legal requests and matters, supports Now Assist Q&A Genius Results to generate actionable answers from Knowledge article results in Employee Center, Legal Counsel Center, and global search.
ServiceNow® Now Assist for Legal Service Delivery (LSD) also enables agentic workflows to streamline legal operations by reducing manual effort to triage a legal request. The AI agents handle the manual work by analyzing general legal requests, predicting the appropriate legal category, and initiating a transfers after confirmation from the legal fulfiller or group manager, saving valuable time and enhancing efficiency in legal service delivery.
The Now Assist in Legal Service Delivery (LSD) application has the following features:
- Now Assist Admin console:
- Business user-friendly interface supporting configuration and activation of Now Assist for Legal Service Delivery (LSD) features.
- Enables Admins to review the Legal Request and Matter summarization skills and activate it. They can optionally create a copy of the skills and make modifications in order to meet their summarization related requirements.
- Enables in-house counsel and legal teams to generate a quick and concise summary of legal requests and matters, and know about the details, actions taken, and resolution offered.
- Enables Now Assist Q&A Genius Results that generate actionable answers from Knowledge article results in Employee Center, Legal Counsel Center and global search.
- Enables AI agents to analyze general legal requests, predict the appropriate legal category, and initiate a transfer after confirmation from the legal fulfiller or group manager.
- New
- Agentic workflow to analyze General Legal Requests, predict the appropriate legal category, and initiate a transfer after confirmation from the legal fulfiller or group manager.
- Changed
- For legal request and matter summarization, you can now configure record producer variables to be considered for summarization.
- Fixed
- Security issues.
- Removed
- None.
- Permissions and roles:
- Role required to install the app: System admin (admin)
- Dependent on applications:
- Legal Request Management (com.sn_lg_ops)
- Legal Counsel Center (sn_lg_cf_workspace)
- Now Assist for Platform (sn_genai_platform)
- Now Assist AI Agents (sn_aia)
- Optional applications
- Legal Matter Management (com.sn_lg_matter)