0
9.0.0
Yokohama, Xanadu, Washington DC
The application extends catalog management and order management capabilities to support customer service teams in capturing and processing orders for service contracts and entitlements.
The Contracts and Entitlements Workflows application enables:
- Creating new contracts and entitlements using Order Management.
- Managing lifecycle changes on contracts and contract lines using Order Management.
New:
- Create renewal opportunity from contracts and entitlements
- Generate renewal transactions automatically by configuring auto-renewal
- Capture factors to calculate renewal markup or markdown
- Expand (add new line items) contracts as part of amendments
Dependencies:
- Customer Contracts and Entitlements Foundation
- Lead to Cash Core
- Customer Lifecycle Workflows