Medallia for ITSM enables customers to seamlessly integrate Medallia and ServiceNow IT Service Management.

Medallia is the leading experience management platform, helping leading brands llike ABN AMRO, ADP, Petco, Rent-A-Center, Sam’s Club, Sprint, and Vanguard improve their customer and employee experience.

Medallia's Employee Experience (EX) offerings allow leading organizations to understand and act on their employees' overall engagement, their experience at key moments of the employee cycle, and their experience with services offered to employees. These organizations can also comprehensively capture the valuable input employees have on improving the business and take action accordingly.

By integrating Medallia and ServiceNow ITSM, IT organizations can understand the experience they deliver and take action to improve their service levels and operational efficiency.

Key differentiators of Medallia's EX offerings include:

Personalized reporting. IT associates delivering service to employees can see their specific feedback, allowing them to identify strengths and weaknesses and self-coach.
Mobile App. Medallia's Mobile App makes it easy for employees to access feedback on the move and take action right within the application.
Team dashboards. Medallia's hierarchy management allows IT organizations to give team leaders dashboards specific to their teams, allowing them to build feedback into their team review cadences and employee 1-1s.
Alerting and closed loop feedback. With Medallia's alerting and closed-loop feedback capabilities on web and mobile, IT associates and team leaders can be alerted to issues right away and take action immediately, delighting employees with responsive, timely action.
Governance. Medallia's Health Check offering allows IT leadership to deeply understand whether their organization is monitoring and acting on feedback and take granular action to address issues.
Text Analytics. Medallia's Text Analytics provides the "why" behind the scores, not only for the organization as a whole but at the level of specific teams, allowing targeted action—e.g., improved training for team A and improved staffing levels for Team B.

Medallia for ITSM is a native Built on Now application for your ServiceNow platform, and is an enterprise-built solution that has been designed and tested for fast, agile, resilient, secure, human, connected digital transformation.