ATTENTION: Use of this product requires a license for either Integration Hub Enterprise or HR Service Delivery.
Kronos has recently rebranded to UKG.
The UKG Workforce Dimensions spoke provides a list of actions that wraps around the UKG REST APIs. It provides the foundation to synchronize ServiceNow and UKG bi-directionally, such as the time off request scenario.
a) Retrieve an employee's accrual time off balance.
b) Create and update employee time-off requests.
c) View current or historical employee time-off requests.
d) Clock-in or Clock-out.
e) View employee schedule.
UKG is a leading time tracking system in the industry. UKG Workforce Dimensions spoke will address several popular integration use cases, such as view time-off balance, request time off, clock-in, and clock-out. Through ServiceNow Platform or Apps, it can create different interfaces, such as Virtual Agent or Mobile, to further enhance the employee experience to the next level.
Actions:
- Retrieve Manager Accrual Balance
- Retrieve, Create, and Update Manager Time Off Request
- Retrieve Employee Accrual Balance
- Retrieve, Create, and Update Employee Time Off Request
- Add Timestamp
- Approve Timecard
- Retrieve Employee Schedule
- Retrieve Timecard Request
- Retrieve Timecard Approvals
- Look up Manager Availability Requests
- Look up Shift Swap Requests Manager
- Look up Self Schedule Requests Manager
- Look up Open Shifts Requests Manager
- Look up Shift Cover Requests as Manager
Sample flows and subflows:
- Get my time off balance and submit request time off
- Sync time off request approval status from Kronos to ServiceNow
- Report Missed Punches
Minor defect fixes.
Integration Hub Enterprise package.