0
1.3.0
Yokohama, Xanadu
Create and edit an order case using the self-service portal
- Create an order case directly using a direct navigation path
- Provide customers with a guided experience using playbook with predefined activity steps
- Edit the quantity, shipping location, and start date of orders based on scope of request (i.e., multiple or specific order lines)
- Streamline data entry in each step with most information being defaulted from order
- View order cases once submitted
New:
- Directly create and edit order cases using the self-service portal
The following dependencies are required:
- CSM - Case Management for Order Operations(com.sn_order_case)
- Playbook for Customer Service Management(com.sn_csm_playbook)