The ScienceLogic SL1 AIOps platform allows you to see, contextualize, and act on your IT operational data in real-time. 

Manually trying to combine data from multiple sources can be time-consuming and expensive. IT organizations spend up to 60 hours per week reconciling data from various sources to keep their CMDB current. According to Gartner, 75% of CMDBs fail due to inaccurate data. What’s more, manually creating a ticket can take 20-30 minutes and without accurate asset (CI) data in the CMDB, routing tickets to the right team can take up to 90 minutes.

The ScienceLogic certified integrations with ServiceNow shift IT teams from manual to automated operations. Using ScienceLogic SL1 with ServiceNow eliminates manual steps typically required to populate and manually reconcile your CMDB, in turn enabling automation of ITSM workflows like incident, change, service impact, service catalog request, case management, and event management. With the clean, consistent, and contextualized monitoring data SL1 feeds into your CMDB, SL1 allows you to automate ticketing, routing, change management, and other ITSM workflows to solve problems faster and ultimately improve customer experience.

ScienceLogic CMDB & Incident Automation helps avoid the cost and risk of inaccurate data in the CMDB, by providing a bi-directional synchronization between ScienceLogic SL1 and ServiceNow. This scoped app is the foundation for other ScienceLogic + ServiceNow applications to automated events, cases, and other ITSM workflows.

NOTE-

In version 1.0.76 of the "ScienceLogic SL1: CMDB & Incident Automation" application, the Incident portion of the application was turned off by default as part of an ongoing effort to make each individual application easier to support.

Please note that none of the Incident content was removed; but is no longer enabled by default.

For users of the ServiceNow CMDB Synchronization PowerPack, there will be no impact, as the Incident portion is turned off by default in version 1.0.76 of the "ScienceLogic SL1: CMDB & Incident Automation" application. For more information about turning Incident features on and off, see the ServiceNow CMDB Synchronization PowerPack manual.
ScienceLogic strongly recommends that users of the ServiceNow Incident Synchronization PowerPack migrate to the "ScienceLogic SL1: Incident Automation" application. You can download this application from the ServiceNow Store at https://store.servicenow.com.
In future releases of the ServiceNow Incident Synchronization PowerPack, you will need to download and install the "ScienceLogic SL1: Incident Automation" application to get any updates to the Incident module. The two Synchronization PowerPacks and their corresponding certified applications will be completely separate going forward.