0
1.0.1
Xanadu
Components to unified routing of ServiceNow Chat and Messaging to Genesys Cloud Routing Platform.
Unified routing of ServiceNow Chat and Messaging on Genesys Cloud Routing Platform.
Fixed in this release:
Allow for the chat (conversation record) to continue routing on Genesys Cloud when the agent receiving the transfer rejects the transfer request. Previously the conversation ended when the agent rejected the transfer.
- Advanced Work Assignment