Flexera helps you improve the value you derive from your ServiceNow investment—from aggregation, normalization, and enrichment of hardware, software, SaaS, and cloud IT asset inventory data to IT service delivery. With Technopedia®, the most trusted source of IT product information in the world, Flexera enhances IT service management (ITSM), Configuration Management Systems, and Software Asset Management with a reliable foundation and accurate data.
Leverage Technopedia®, the most trusted and comprehensive source of software, hardware, SaaS and cloud IT product data in the world:
Scale hardware and software asset management across more than 85,000+ manufacturers and 1.6M software releases and 2.3M hardware models.
Get unparalleled visibility into the lifecycle of your hardware and software.
Enrich your ServiceNow with clean, normalized data:
Structured: Technopedia provides comprehensive coverage of hardware and software products, all classified into easily understood and usable taxonomy.
Comprehensive: Technopedia provides detailed information on hardware and software releases including manufacturer, hardware, software, model, platform, lifecycle, and more.
Relevant: Technopedia contains millions of data points of market intelligence, providing the relevant market content to enable data-driven decisions.
Timely: Technopedia evolves in lockstep with the velocity of IT—with over 4,500 updates daily to ensure data fidelity.
Automated Business Service Mapping:
Develop a more complete view of your dependencies and supporting infrastructure with a bottom-up application service and supporting infrastructure mapping.
Improve processes across ITOM (IT operations management) and reduce your risk with a detailed understanding of how your infrastructure is connected.
Utilize an ecosystem of strategic and technology partners:
Integrate with the leading ITSM vendors.
Connect—out-of-the-box—to Microsoft System Center Configuration Manager and other third-party inventory tools.
Connect to HR, Active Directory, Procurement, ERP, and other systems.
Flexera One app for IT Visibility (Version 1.5)
New Features and Enhancements
This release introduces the following new features and updates:
- API Enhancements: Streamlined the API architecture for hardware and software inventory processing ensuring better performance and reliability.
- Improved Hardware Classification:
- Deprecated Fields: Removed Platform Label and Platform Type from hardware inventory import table for a more structured approach.
- New Classification Fields Introduced:
- Hardware Records: Hardware Category, Hardware Subcategory, OS Category, OS subcategory and OS Name for better hardware classification.
- Hardware Records: Hardware Category, Hardware Subcategory, OS Category, OS subcategory and OS Name for better hardware classification.
- Automated CI Class Mapping:
- Developed a CI class mapping framework that automatically determines the appropriate ServiceNow class based on the newly introduced classification fields for the hardware inventory records.
- Currently, this functionality supports the classification of the following type categories:
- Computers
- Network Gear
- Mobile Devices
- Displays
- Developed a CI class mapping framework that automatically determines the appropriate ServiceNow class based on the newly introduced classification fields for the hardware inventory records.
- Optimized Data Processing: The RAM and Disk Space calculation now occurs before API operations, improving data accuracy and overall processing efficiency.
- Enhanced Mobile Device Classification:
- Introduced a feature to classify mobile device records, including details of their installed software.
- Introduced a feature to classify mobile device records, including details of their installed software.
- Network Gear Data Management:
- Developed functionality to insert and update software installation records for network gear host devices.
- Enhanced tracking of network adapter records for the Network Gear host devcies to improve data accuracy and inventory management.
Resolved issues in version 1.5
The following issues have been addressed in this release:
- IP Address Mapping: Removed the IP address mapping from the network adapter table.
- FQDN Updates: Upgraded the logic to correctly update the FQDN column in hardware inventory records.
- UI Refinements: Removed the company property from the Import Property UI for a cleaner interface.
A valid Flexera One subscription is required to integrate with our IT Visibility offering.