Flexera helps you improve the value you derive from your ServiceNow investment—from aggregation, normalization, and enrichment of hardware, software, SaaS, and cloud IT asset inventory data to IT service delivery. With Technopedia®, the most trusted source of IT product information in the world, Flexera enhances IT service management (ITSM), Configuration Management Systems, and Software Asset Management with a reliable foundation and accurate data.
Leverage Technopedia®, the most trusted and comprehensive source of software, hardware, SaaS and cloud IT product data in the world:
Scale hardware and software asset management across more than 85,000+ manufacturers and 1.6M software releases and 2.3M hardware models.
Get unparalleled visibility into the lifecycle of your hardware and software.
Enrich your ServiceNow with clean, normalized data:
Structured: Technopedia provides comprehensive coverage of hardware and software products, all classified into easily understood and usable taxonomy.
Comprehensive: Technopedia provides detailed information on hardware and software releases including manufacturer, hardware, software, model, platform, lifecycle, and more.
Relevant: Technopedia contains millions of data points of market intelligence, providing the relevant market content to enable data-driven decisions.
Timely: Technopedia evolves in lockstep with the velocity of IT—with over 4,500 updates daily to ensure data fidelity.
Automated Business Service Mapping:
Develop a more complete view of your dependencies and supporting infrastructure with a bottom-up application service and supporting infrastructure mapping.
Improve processes across ITOM (IT operations management) and reduce your risk with a detailed understanding of how your infrastructure is connected.
Utilize an ecosystem of strategic and technology partners:
Integrate with the leading ITSM vendors.
Connect—out-of-the-box—to Microsoft System Center Configuration Manager and other third-party inventory tools.
Connect to HR, Active Directory, Procurement, ERP, and other systems.
Flexera One app for IT Visibility (Version 1.6)
New Features and Enhancements
This release introduces the following new features and updates:
1. Enhanced Hardware Classification for Specialized Devices
-
Enhanced the Robust Transform Engine (RTE) to classify and manage a wide range of specialized hardware types, including:
-
Virtual Desktop Infrastructure (VDI)
-
Media Players
-
IP Cameras
-
IoT Gateways
-
Banking Equipment
-
Audio/Video Conferencing Devices
-
ATMs
-
Security Devices
-
Printers
-
Handheld Computing Devices
-
-
This enhancement ensures accurate creation and consistent updates of Configuration Items (CIs) within the appropriate CMDB classes in ServiceNow, based on defined CI class mapping rules — improving overall CMDB integrity and traceability.
2. Virtual Machine Classification
-
Implemented logic to identify and classify Virtual Machines under the cmdb_ci_vm_instance or cmdb_ci_vmware_instance table in ServiceNow.
-
Established automated relationships between Virtual Machines and their corresponding Host Servers, improving infrastructure visibility and dependency mapping
3. Optimized Network Adapter RTE Process
-
Refined the RTE logic and classification mechanism used in the Network Adapter API.
-
Improvements result in:
-
Increased data accuracy
-
Enhanced processing performance
-
Better alignment with CMDB best practices
-
4. Enhanced ServiceNow Integration Authentication
-
Now supports OAuth credentials (client_id and secret) generated and managed by users within their own ServiceNow instance.
-
Offers greater flexibility and control over integration setup and security
A valid Flexera One subscription is required to integrate with our IT Visibility offering.