Australia, Zurich, Yokohama
Integration
Nutanix Cloud Manager(NCM) Self-Service is a multi-cloud application management framework that provides automation, orchestration, and lifecycle management that is natively integrated into the Nutanix Platform. The NCM Self-Service plug-in for ServiceNow enables you to create service catalog items for applications based on blueprints.
The NCM Self-Service plug-in helps to automate the application provisioning and life-cycle management by allowing you to leverage IT Services Management (ITSM) and IT Operations Management (ITOM) processes that are defined by the customers in ServiceNow, speeding time-to-value through automation. This plug-in automatically synchronizes Blueprints, Market Place Items, and Applications, allowing you to publish them as Service Catalog items in ServiceNow.
The plugin supports both legacy NCM Self-service and the next gen NCM platform.
- Synchronize NCM Self-Service blueprints and marketplace items and create service catalog items under the Nutanix Self-Service catalog.
- Assign catalog items to users/groups to control access in ServiceNow.
- Integration with ServiceNow approval workflows prior to launching automation for service fulfillment.
- Email notifications on success or failure.
- Option to create a ServiceNow incident if blueprint or launch fails.
- Perform day-2 operations on applications - system and custom actions exposed in the application instances.
- Advanced VM functions for single VM blueprint on Nutanix platform
- Support for Edit and Delete Operation on Catalog items.
- Auto-populate NCM Self-Service version in the application properties configuration
- Handle Project delete in SNOW sync job
- Advanced actions for Single VM - a snapshot, restore, clone, edit VM spec (AWS, VMware).
- Assign approval flows to actions.
- Support for custom/user actions for Single VM apps.
- Update SNOW CMDB along with details of cluster, account, environment.
- Local group support in ServiceNow NCM Self-Service plugin.
- Handle variable rename or delete in Blueprint.
- Option to delete blueprint from ServiceNow CMDB.
- Support for multi-PC architecture in NCM Self-Service.
- Project and Profile selection as runtime configurations in a catalog item.
- Show Help Text on the Application Properties page
- Support for VM image creation
- Handle MPI deprecation and decommissioning.
NCM customers using ServiceNow can make blueprints or store items available as catalog items in ServiceNow. NCM Self-Service instance can be connected to a cloud ServiceNow instance by using the NCM Self-Service plug-in for ServiceNow through MID server. v1.7.4 release includes the following New improvements
- ServiceNow Australia and Nutanix Cloud Manager (NCM) Compatibility Support along with the Zurich version of ServiceNow, NCM Self-Service Plug-in version 1.7.4 is also compatible with Australia version of ServiceNow. NCM Self-Service Plug-in version 1.7.4 also supports next gen Nutanix Cloud Manager (NCM) version 2.0 and 2.1.
- Removal of External Credential Functionality: The NCM Self-Service ServiceNow plug-in no longer supports CyberArk or external credential storage integrations. This change removes unsupported functionality and its associated configuration dependencies.
- Performance and Script Efficiency Improvements: Scripts updated based on ServiceNow recommendations to streamline processing, remove stale data dependencies, and improve overall performance and execution efficiency.
- NCM API Enhancements: Added support for NCM 2.x to the ServiceNow plug-in. The update introduces NCM-based connectivity and authentication, aligns configuration and credential management with the NCM architecture, supports separate Prism Central and Data Management endpoints, and synchronizes projects, accounts, environments, blueprints, and runbooks.
Not applicable for this application version. For more information, please see
Application Runtime Policy
LDAP configured ServiceNow Instance.
- Mid Server configured with the access to Prism Central/NCM Self-Service.
- Service Catalog
- Incident Module
- CMDB
- User criteria scoped API plugin
- Service Catalog Scoped API plugin
Access to NCM Self-Service
- Next Gen NCM version 2.0 and 2.1
- Legacy NCM Self-Service version 4.1, 4.3, and 4.4