Now Assist for Sourcing and Procurement Operations (SPO) adds the following GenAI capabilities to the Source-to-Pay product suite:
• Conversational intake for sourcing and procurement – an AI Agent flow that lets employees describe procurement needs in natural language and automatically turns the dialogue into the correct request: purchase requisition, sourcing requests, or general procurement inquiries.
• Record summarization – an on-demand summary service that extracts the most relevant context, decisions, actions completed and next steps from requests and their related records so fulfillers can act quickly.
For Requesters
Empowering employees to easily find, request, and track what they need.
- Conversational intake for sourcing and procurement: Request products, services, or general procurement support through natural language. The Agent automatically captures actionable details and applies procurement policies to guide users to the right path.
- On-catalog and off-catalog request capture with complete, actionable details.
- Tailored product suggestions based on organizational buying behavior.
- Request placement with approved suppliers.
- Self-service visibility into request and order progress.
- Knowledge article summaries for faster issue resolution.
- Include attachments and supporting documentation directly in the request.
- Request for multiple items (up to three) in a single conversation, before routing to pre-filled web intake forms.
- Apply codified procurement policies via a decision table to determine the right channel or route.
- Self-service visibility into request and order progress via summaries for sourcing requests, purchase requisitions, and purchase orders displayed in Shopping Hub.
- Now Assist in AI Search for Shopping Hub enables natural language queries to return the most relevant products and suppliers, eliminating the need to know exact item names.
For Fulfillers
Helping procurement teams respond faster and work more efficiently.
- AI-powered summaries: Access summarized information across sourcing requests, purchase requisitions, purchase orders, procurement cases, sourcing events and negotiations — displayed in Source-to-Pay Workspace and the Now Assist panel for quick context.
- Now Assist in AI Search for Source-to-Pay Workspace surfaces the most relevant records across multiple tables, enabling fulfillers to locate key information faster. Genius Results render for knowledge articles.
For Administrators
Enhancing flexibility and control over AI configurations.
- Model flexibility: Administrators can configure each AI Skill to use their model of choice - Now LLM, GPT, Claude, or Gemini - to best align with enterprise preferences and performance needs.
- Internationalization for summaries across Shopping Hub, Source-to-Pay Workspace and Now Assist Panel for requesters and fulfillers.
- Changed:
- The "Help fulfill procurement requests" agentic workflow has been renamed to "Conversational intake for sourcing and procurement" to better reflect its expanded scope and capabilities. Employees can now initiate sourcing and procurement requests conversationally, with the Agent automatically applying organizational policies, routing logic, and pre-filling request details for faster completion.
- Multi-product requests: Employees can request up to three items in a single session. The Agent intelligently routes each item within the conversation before presenting a web form — pre-filled for Shopping Hub checkout (on-catalog) or Employee Center request forms (off-catalog).
- Policy-based reasoning: Employees directly describe their business need, and the agent leverages codified procurement policies via a decision table to recommend and route the request according to policy.
- Include attachments in requests: Supporting documents and links can now be attached directly to sourcing requests and purchase requisitions at the time of submission.
- Optimized AI agent structure: To enhance performance and simplify maintenance, the workflow now operates with three core AI agents. The Procurement purchasing plan and Procurement sourcing plan AI agents have been consolidated into a single, unified Procurement product recommendation AI agent.
- Procurement inquiry analysis: Analyzes employee inquiries to determine next steps, routes tasks to the appropriate Agent, provides knowledge-based answers, and manages fallback handling for unsupported requests.
- Procurement product recommendation: Recommends products based on organizational buying criteria, creates purchasing or sourcing plans, and guides employees through the checkout or request process.
- Procurement request tracking: Finds and summarizes request status details to answer employee inquiries.
Install the following applications:
- Now Assist for Platform (com.sn.now.platform)
- Sourcing and Purchasing Automation(com.snc.sn_pr)
- Now Assist for FSC Common (com.snc.sn_fsc_genai)